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Palmetto Ford Lincoln
Charleston, SC
956 Reviews
Palmetto Ford Inc. has been serving the people in Charleston and the surrounding areas since 1969. We are a family owned business with 2 convenient locations on the Auto Mile in West Ashley. This business was built on referrals and our reputation for offering nothing but the finest cars at the best prices. People not only buy their vehicles from us but they come back to have them serviced here as well. We have a large variety of vehicles on our lots that are a great mix of cars, hybrids, trucks, crossovers and SUVs – something for everyone. If we don't have what you are looking for, we will search the region to locate that special vehicle for you. Presently, we have several financing sources from good to not-so-good credit. We also accept trade-ins, so please contact us or stop by and we look forward to getting you in the car of your dreams. We're starting our next 50 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 956 reviews
October 24, 2013
I was contacted by the sales manager concerning the below experience. He went out of his way to rectify the situation. Thank you. Went to the dealership this evening to purchase a new escape, because the int experience. He went out of his way to rectify the situation. Thank you. Went to the dealership this evening to purchase a new escape, because the internet price was very good. The salesman was very nice and helpful, unfortunately when it came time to crunch the numbers the trade in value offered was $2500 below NADA trade in value. I expect to have to do a little negotiating when making a deal so I asked for pay off for my trade (payoff for my vehicle is $600 over NADA). I did not ask for a price reduction on the escape because the advertised price was good and I was prepared to pay the difference between the payoff amount and the NADA trade in value. He went back to the sales manager and came back with a number that $1500 below trade in value. When I pointed out that I knew what the values of my car were for trade in and retail his response was " well, our vehicle is not priced at retail". The dealership made a choice to price this vehicle below retail but then tried to make up the difference buy offering the a low amount for my trade. The difference between the trade in offer was almost exactly the difference between the retail price and the sale price of the new vehicle. Unfortunately for this dealership I had a bank draft with me and was prepared to buy the escape tonight until they made the poor decision to offer such a low amount for my car. This is the second bad experience I've had with this dealership, and the only reason I decided to try them again is because the owner rectified the issue quickly during the first bad experience. This will be the last time I attempt to do business with Palmetto Ford. More
by Lemonm
Employees Worked With
Paul
October 17, 2013
I am very very happy with my new car! I would completely recommend Palmetto Ford and especially Gary French! Thanks again Palmetto Ford for everything! recommend Palmetto Ford and especially Gary French! Thanks again Palmetto Ford for everything! More
by clairawright
Employees Worked With
Gary French, Mike Kalinowski
October 16, 2013
I went in for a lease return on a Ford Escape 2012, I was looking at a Ford Escape 2014 well I found It!! Kelvin helped this Cali girl pick her car! Very very good customer service, dealership was excellent! looking at a Ford Escape 2014 well I found It!! Kelvin helped this Cali girl pick her car! Very very good customer service, dealership was excellent! Top of the line! Everything was very smooth. More
by Ellibonz3
Employees Worked With
October 14, 2013
Gary French helped me select a used car, he did not pressure me or try to sell me something I couldn't afford. He was very professional and helpful in finding the right deal for me. I would definitely pressure me or try to sell me something I couldn't afford. He was very professional and helpful in finding the right deal for me. I would definitely use his services again. Leah Rudloff More
by leahjack
Employees Worked With
October 11, 2013
Sales team was extremely professional, courteous and knowledgable of the vehicle lines. The most important factor for me was time of execution; I had a very small window to complete the transaction...S knowledgable of the vehicle lines. The most important factor for me was time of execution; I had a very small window to complete the transaction...Scott ensured all paperwork was in order and ready for my signature upon arrival. This is how business is suppose to work; thank you. More
by msaltzman
Employees Worked With
Paul and Kelvin
October 10, 2013
Working with Al and Ron was wonderful. Their sense of humor helped me through a tough decision to trust and trade what I currently had. Completely happy with my "New" used vehicle and I thank everyone fo humor helped me through a tough decision to trust and trade what I currently had. Completely happy with my "New" used vehicle and I thank everyone for all the help involved!!! More
by Akustra
Employees Worked With
Ron Austin, Al Floyd
October 08, 2013
We are out-of-state volunteers at Edisto State park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch, that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it. What have I learned from this experience? Gary Ferguson & Palmetto Ford have some ethical issues with one lie leading to another. Don't do business with CROOKS. More
by kev1dwi2mar3
Employees Worked With
Gary Ferguson Jr Assistant Manager
October 07, 2013
Why 5? They are the best! I have to thank Mr. Al Floyd and Palmetto Ford for such awesome service, help, and for letting me lease my brand new 2014 Ford Escape. I love it, and I love them! Seriously, I am and Palmetto Ford for such awesome service, help, and for letting me lease my brand new 2014 Ford Escape. I love it, and I love them! Seriously, I am excited and greatly appreciative for all everyone has done for me. And I hope no wives are offended by the profusion of love expressed here. Thank you Mr. Floyd! Thank you Palmetto Ford! More
by lovepas
Employees Worked With
Al Floyd
October 07, 2013
This dealership screwed me on my car deal.I have negative equity in my car when I put down my paid off trade.Palmetto Ford Sucks,they screw you out off your trades and then over charges you for your used car equity in my car when I put down my paid off trade.Palmetto Ford Sucks,they screw you out off your trades and then over charges you for your used car.And now I'm stuck with a car with negative equity.The General Manager of this Dealership also helped in screwing us over.I will be writing Ford!!!!!!!!!. More
by screwed2011
Employees Worked With
October 03, 2013
Gary and the whole Palmetto Team, was /were very helpful in every way. Working with Gary was easy and I know that we were in good hands. He was very knowledgeable about his product. I also found the less in every way. Working with Gary was easy and I know that we were in good hands. He was very knowledgeable about his product. I also found the lesson on the cars electronic features, post purchase EXTREMELY helpful! I wish that I had been offered that when I bought my Toyota a couple of years ago. More
by christiroe
Employees Worked With
