Palmetto Ford Lincoln

Sales team was extremely professional, courteous and knowledgable of the vehicle lines. The most important factor for me was time of execution; I had a very small window to complete the transaction...S knowledgable of the vehicle lines. The most important factor for me was time of execution; I had a very small window to complete the transaction...Scott ensured all paperwork was in order and ready for my signature upon arrival. This is how business is suppose to work; thank you. More

Working with Al and Ron was wonderful. Their sense of humor helped me through a tough decision to trust and trade what I currently had. Completely happy with my "New" used vehicle and I thank everyone fo humor helped me through a tough decision to trust and trade what I currently had. Completely happy with my "New" used vehicle and I thank everyone for all the help involved!!! More

We are out-of-state volunteers at Edisto State park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch, that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it. What have I learned from this experience? Gary Ferguson & Palmetto Ford have some ethical issues with one lie leading to another. Don't do business with CROOKS. More

Why 5? They are the best! I have to thank Mr. Al Floyd and Palmetto Ford for such awesome service, help, and for letting me lease my brand new 2014 Ford Escape. I love it, and I love them! Seriously, I am and Palmetto Ford for such awesome service, help, and for letting me lease my brand new 2014 Ford Escape. I love it, and I love them! Seriously, I am excited and greatly appreciative for all everyone has done for me. And I hope no wives are offended by the profusion of love expressed here. Thank you Mr. Floyd! Thank you Palmetto Ford! More

This dealership screwed me on my car deal.I have negative equity in my car when I put down my paid off trade.Palmetto Ford Sucks,they screw you out off your trades and then over charges you for your used car equity in my car when I put down my paid off trade.Palmetto Ford Sucks,they screw you out off your trades and then over charges you for your used car.And now I'm stuck with a car with negative equity.The General Manager of this Dealership also helped in screwing us over.I will be writing Ford!!!!!!!!!. More

Gary and the whole Palmetto Team, was /were very helpful in every way. Working with Gary was easy and I know that we were in good hands. He was very knowledgeable about his product. I also found the less in every way. Working with Gary was easy and I know that we were in good hands. He was very knowledgeable about his product. I also found the lesson on the cars electronic features, post purchase EXTREMELY helpful! I wish that I had been offered that when I bought my Toyota a couple of years ago. More

Jim Thorne is the consummate professional. He always works hard to please the client and provides the highest degree of customer service. The best shop in town. works hard to please the client and provides the highest degree of customer service. The best shop in town. More

My experience at Palmetto Ford was excellent. I had never purchased a new car before, and was somewhat apprehensive of the whole process, but my salesperson, Kelvin Ruffin, quickly put me at ease, helped me purchased a new car before, and was somewhat apprehensive of the whole process, but my salesperson, Kelvin Ruffin, quickly put me at ease, helped me find the perfect car for me and came across as incredibly helpful, personable, knowledgeable and most importantly, honest person. He made the whole process a completely positive experience for me, I honestly cannot sing his praises high enough. Once I had picked out the perfect car for me, Ron Austin in the Finance Department went over all the financing options available to me thoroughly and in a manner that was easy to understand, and we came up with an option that was well within my budget. The car was in excellent shape and exactly how I expected when I drove it out of the dealership, and their follow-up help has been excellent. I would thoroughly recommend Palmetto Ford to anyone looking to purchase a car. More

Kelvin and Brandon just helped me into a new 2013 Ford Focus. I had initially emailed Palmetto Ford about the Focus and Brandon got back to me quickly and respected my time and alerted Kelvin that I would Focus. I had initially emailed Palmetto Ford about the Focus and Brandon got back to me quickly and respected my time and alerted Kelvin that I would be coming in for a test drive. He had everything ready for me when I walked in the door. The Focus was exactly as described and drove wonderfully. The next day Kelvin had my paperwork ready to go and we were able to complete my sale without any surprises or hiccups. Kelvin always checked to see how I was doing or if I needed anything and explained all the paperwork carefully and answered all the questions I had on them. With all the complexities of cash, rebates, trade in's, and financing, I felt it went very smoothly. After the sale, Brandon lead me through my sync system, set up my phone, and changed a few settings for me so that my car was up and ready to go. I was very appreciative of his knowledge and his time. Brandon and Kelvin both were very patient with me through the entire process, helping me through my first car sale. They made me very comfortable through my entire time at Palmetto Ford and called me the next day to see how I was doing with the car and if I had any additional questions. I would definitely recommend Palmetto Ford as well as Kelvin and Brandon. The service was fantastic! More

Gary, Mike & Brandon, were very friendly, yet professional. Thanks to Brandon's great delivery help, I got the Sync figured out! Great experience at Palmetto& thanks for the great service guys! professional. Thanks to Brandon's great delivery help, I got the Sync figured out! Great experience at Palmetto& thanks for the great service guys! More