Palmetto Ford Lincoln

The pleasure and ease of buying a vehicle!!! I was looking to get a new truck, so I filled out a little info. On line and sent it to three local dealers. I heard back from Dan at Palmetto ford ri I was looking to get a new truck, so I filled out a little info. On line and sent it to three local dealers. I heard back from Dan at Palmetto ford right away asking more questions into exactly the truck I was looking for. I did hear back from one of the other dealers later that day also and have yet to hear back from the third dealer. I talked to Dan and he was able to find the one I was asking about, even though he didn't have it on his lot he said it wasn't a problem to get it in. I got busy and put my search off for a few days and I still received emails from Dan letting me know that he was there to help me when I was ready. I went to the other dealer that I heard back from and was being pushed into buying what they had on their lot and not exactly what I wanted. I told that dealer exactly what I wanted and asked him to locate it for me, still haven't heard back from him. So I finally went down to Palmetto ford and when I walked in a guy named Kelvin asked if I needed help, told I was here to see Dan. Kelvin walked me to Dans office and we started going over all the options and colors that I wanted. Dan turned me over to Kelvin and he walked the lot going over all of the options and features I asked about. We found one that fit every thing I wanted and Kelvin got a price for me. He also brought Bruce in to talk to me and he cut to the chase and gave me a price. Told Kelvin I would think about it and left, wasn't any pressure or harassing phone calls once I left. I thought about it for a day and got back in touch with Kelvin and told him I wanted to do this. He had every thing taken care of and ready when I showed up to pick up the truck. Bruce and Dan both remembered who I was and both were very friendly when I came back. Dan went over in great detail on every feature my truck has and answered any questions I had. He explained the sync system very well and made me aware of things I didn't know it could do. My last three vehicles I had purchased from out of town but from now on all of my purchases will be with Palmetto ford. Every one at the dealership has gone above and beyond in me eyes and I would recommend them to any one looking for another vehicle or even services. More

new car sales I would like to say to my overall experience in purchasing my vehicle is very good I would recommend to anyone who's looking for a new car I would like to say to my overall experience in purchasing my vehicle is very good I would recommend to anyone who's looking for a new car More

An Emergency Car Purchase Upon the sudden demise of my 12-year old car in a town 4-1/2 hours from home, a sort of emergency car purchase became necessary. Every single person Upon the sudden demise of my 12-year old car in a town 4-1/2 hours from home, a sort of emergency car purchase became necessary. Every single person we interacted with at Palmetto Ford was cordial, sympathetic, helpful, kind and friendly as they made the fatal diagnosis of the 12-year old (new transmission required), helped us find a small SUV that matched our needs (not that many 4WD vehicles hanging around in Charleston we discovered), then retrieved it, prepared it and got it into our hands within 28 hours. The Ford Escape I now own was not the car I had planned to get ithis fall, but since the purchase timing was clearly not in my control, the beautiful sunset-metallic Escape I ended up with is perfectly meeting my needs. I am extremely happy with how everything turned out. And I'm quite sad that I won't be able to get my car serviced at Palmetto. Nothing like a car wash and a drive to and from work to make a service call less painful. More

Outstanding Experience After spending a week with another dealer that was unable to help me. Kelvin (K. Ruffin) and Palmetto Ford Lincoln made the entire shopping process t After spending a week with another dealer that was unable to help me. Kelvin (K. Ruffin) and Palmetto Ford Lincoln made the entire shopping process the best new car buying experience I have ever had! I called and spoke to Kelvin, told him about the car I wanted, what I wanted to pay for it and that I was on my way. When I arrived 20 minutes later Kelvin had the car ready for my wife and I to check out! The 2014 Ford Fusion SE (platinum white) with all the features we wanted was PERFECT! Kelvin was genuine and both my wife and I found him easy and a pleasure to talk with. Needless to say Palmetto Ford had the car, the right salesman and agreed to my price and we had a deal! We were sitting down for dinner at a local restaurant less than an hour after first meeting Kelvin. Believe it or not my wife and I have bought 15 new cars in our 16 years together, 6 of these have been here in the low-country since moving here with the Navy in 2008. Without a doubt my next purchase will start where my last ended....with Kelvin Earl Ruffin at Palmetto Ford. More

Great Customer Service Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. Th Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. There was a small oversight in the work they did on my vehicle but they quickly resolved the issue and arranged a rental car to ensure no further inconvenience. Jim in the body shop was incredibly helpful and kept me updated on that status of my vehicle on a regular basis. Taking my car to a body shop has always been a frustrating experience but Palmetto Ford actually made this a pleasure! More

Great Experience I was very pleased with the experience I received from the employees at Palmetto Ford/Lincoln dealership. Each individual offered a great and enthusi I was very pleased with the experience I received from the employees at Palmetto Ford/Lincoln dealership. Each individual offered a great and enthusiastic presence. Mr. Thompkins was patient and worked according to my schedule. I was also pleased with Mr. Peter Aquino who assisted me in learning my new vehicle and following up. Great team! More

Sales and Sync Found the buying experience to be very professional. Salesman was extremely knowledgeable and went out of his way to feel comfortable. The Sync expert Found the buying experience to be very professional. Salesman was extremely knowledgeable and went out of his way to feel comfortable. The Sync expert made the car's technology seem easy. He explained everything and will follow up with is to ensure our satisfaction More

very professional I bought a new car from Palmetto Ford and was assisted by salesman Thomas Slawson. He was very courteous and professional. He knew all about the car I I bought a new car from Palmetto Ford and was assisted by salesman Thomas Slawson. He was very courteous and professional. He knew all about the car I was interested in and answered all my questions well. I would recommend Thomas Slawson to any buyer as a very professional employee. Thank you Diana Grandy More

My Experience When I spoke with Al floyd on the phone, I told him of what I was looking for. When I got to the dealership, Al had the used car I was interested in r When I spoke with Al floyd on the phone, I told him of what I was looking for. When I got to the dealership, Al had the used car I was interested in ready to look at. We test drove it and I was pleased. Then he also gave me some other options, as well. There was a great deal on the same model and style of car which was brand new. The new car had a sticker price that was only $500.00 more than the used car. Guess which I went for. Al was great at helping get the deal together. Then I went to see Mike Kalinowski the financial manager. We all but arm wrestled to get the deal I wanted( kidding) Mike went the extra mile to get the deal I was satisfied with. All along, everyone was polite and helpful. Very thankful to Al Floyd who also kept me with plenty of ice water to drink on a VERY hot day out! I would definitley deal wilth Pametto Ford again! More

Nothing like a Lincoln We were Greeted by Anthony with a huge smile on his face. We had spoken to him the day before to see if he had a white or red MKZ on the lot. Everyon We were Greeted by Anthony with a huge smile on his face. We had spoken to him the day before to see if he had a white or red MKZ on the lot. Everyone we saw was pleasant and said hello, felt like a happy place to work! Traded my 2010 MKS for another MKS but RED, this car is so awesome, it does everything but cook me breakfast. Will definitely recommend Palmetto to all my friends. More