Palmetto Ford Lincoln

I have not bought a new vehicle since 2006 and was worried with everything I was hearing about prices and inventory because of Covid I was going to have a problem, however Palmetto Ford, Bruce Bilsbac worried with everything I was hearing about prices and inventory because of Covid I was going to have a problem, however Palmetto Ford, Bruce Bilsback,(GM) & Brian Mcclug (salesman) made my recent purchase super easy. I bought a 2022 Bronco Sport Big Bend and was able to order what I wanted, received an awesome price on the Bronco and a great trade in deal. I am sure we will be back in the next year to upgrade my husbands truck. Thanks Palmetto Ford, Bruce and Brian for a great experience. More

Great experience ordering a brand new truck. Couldn’t have been easier. Really looking forward to it getting here. Couldn’t have been easier. Really looking forward to it getting here. More

Service department needs to be completely overhauled. The most unprofessional human beings ever. Not worth the headache The most unprofessional human beings ever. Not worth the headache More

Ordered a truck with Palmetto. Came in exactly when they said it would. The communication between ordering and arrival was somewhat lacking (current uncertainty of vehicle deliveri Came in exactly when they said it would. The communication between ordering and arrival was somewhat lacking (current uncertainty of vehicle deliveries?)but once it showed up and knew it was coming they were on top of their game. I’ll refer friends and be a returning customer. More

why bother having an online appointment maker ? made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time and service agent. So, i show up and the wise Guys in the office where my service dude was says we don't work on motorhomes. I asked since when because i had it serviced there last time. I have a paper here with the info. he says well our computers do not know its a motorhome. My paper with Palmetto Ford all over it says F 53 chassis and motorhome. Just wanted an oil change. Chassis service not Motorhomes work. So, i am to believe this service agent this was assigned to does not get a report to know who is coming that day in what vehicle and what time ? if this is true, then why bother with the online service thing? Huge waste of time, cruddy way to be treated. They need customer service class. Horrible. More

Jo Luciano has been so helpful in servicing and repairing my Lincoln Corsair. He explains things well. my Lincoln Corsair. He explains things well. More

Kelvin was very friendly and professional he treated us as family. The buying process was easy and every thing was explained about our new vehicle. 5 stars as family. The buying process was easy and every thing was explained about our new vehicle. 5 stars More

Worst customer service ever experienced. Manager literally hung up on me-the place lost my car. Then found my car. Had a service team member tell say “looks like another one that got towed in and we literally hung up on me-the place lost my car. Then found my car. Had a service team member tell say “looks like another one that got towed in and we didn’t even touch it.” Apparently, this happens a lot. Was Travis helpful in any way? No. In fact, he laughed at my predicament. I have never had the treatment I received from this place-and Travis himself! More

We drove up from Connecticut and had a major problem which required a complete new engine. Joe Luciano wasted no time taking good care of us including getting us a car rental setup………he was a life save which required a complete new engine. Joe Luciano wasted no time taking good care of us including getting us a car rental setup………he was a life saver! If I could, I would get Joe a job here in Connecticut at Whaling City Ford. He was the light at the end of our tunnel……we got the car back and drove it back to Connecticut. It ran beautifully, and got almost 30 mpg where the old engine never did better then 19 mpg………Palmetto Ford is number one in my book and so is Joe Luciano…….I also want to thank all the Ford Mechanics who worked on the car…….they did a spectacular job……….many thanks! P.S. I would be glad to do a commercial for your dealership………you folks turned what could have been a nightmare into a good experience………for that, my Wife Lynda and I thank you so much……… More

Gary is amazing as well as the entire Palmetto team. Caring, polite, attention to detail is incredible. Communication was A+, can't say enough. Each step was beyond perfect, and the car is incredible. Caring, polite, attention to detail is incredible. Communication was A+, can't say enough. Each step was beyond perfect, and the car is incredible. Thank you Palmetto and Gary especially for making this dream happen. More