Palmetto Ford Lincoln

Unfortunately, I am going to have to leave a not so nice review for Mr. Roger Early And his Lovely parts "Specialist" Miss Ashley. I HAVE NEVER BEEN TREATED AS RUDLEY AS I WAS TODAY BY THE BOTH OF THEM. R review for Mr. Roger Early And his Lovely parts "Specialist" Miss Ashley. I HAVE NEVER BEEN TREATED AS RUDLEY AS I WAS TODAY BY THE BOTH OF THEM. Resulting in my being "KICKED OUT" of the Palmetto Ford Parts Department and telling my boss and I that we could take our business elsewhere....All of this was over some confusion with a part/part number that we have been trying to get figured out. I was told by Mr. Roger that I was wasting too much of their time and that it was BAD BUISNESS, and since I was so careless in ripping up his sticker he could no longer check the part back in and slid the box across the counter to Ashley telling her to THROW IT IN THE TRASH! . Miss Ashley was Already yelling at a different customer on the phone when I walked in telling him that "THERES NOTHING I CAN DO FOR YOU SIR" "ANYTHING ELSE SIR!!!" So Rude. the same way she spoke to me on the phone yesterday.(I could feel his pain) I at one point handed my phone to Mr. Roger to let him speak to my boss, his tone and way of handling the situation was Very Irate, as he pounded on his chest to let my boss know that they were unable to help us with the restocking fees....(not really a big deal as it was probably only about $5.00). They seemed a little overwhelmed there and aren't we all. I am a body tech so I KNOW that the parts transactions aren't always smooth. But, How was I Wasting their time? They Are The Parts Department!!!!! THAT IS WHAT THEY ARE PAID TO SPEND THEIR TIME ON,, OR IS IT? Bottom line we Usually use Jones Ford Anyway AND WILL NOT BE PUCHASING ANYMORE PARTS FROM PALMETTO FORD PARTS DEPARTMENT!! THANKS! Hope you all had a great laugh.. because my next words are going in a Letter to Mr. Graham Eubank. More

Brian is a wonderful salesman. Honest and forthcoming. I recommend him when buying a car. Honest and forthcoming. I recommend him when buying a car. More

These Folks do the Car Sales and Service Business right All the way Around. Every staff member from Salesmen to Service Advisors right to the Management, Go the Extra Mile Seriously to make you feel comfor All the way Around. Every staff member from Salesmen to Service Advisors right to the Management, Go the Extra Mile Seriously to make you feel comfortable and keep you updated through the process, No Guessing Games Here and they want you to return and feel like your a Valued Customer. More

Kelvin and Bruce were outstanding and took care of every concern before I arrived. They will be my next sales team. concern before I arrived. They will be my next sales team. More

Dropped car off for oil change and completed within 30 minutes. Greeted courteously by service manager Jim Moody and service advisor Kyle Mutchler. One of best car dealership experiences ever. minutes. Greeted courteously by service manager Jim Moody and service advisor Kyle Mutchler. One of best car dealership experiences ever. More

Slawson always gets the job done ! ! He's a much better salesman than he was a basketball player. ! He's a much better salesman than he was a basketball player. More

I can not say enough positive things about my experience at Palmetto Lincoln. Incredibly smooth and easy transaction. Tom Slawson is an absolute gentleman and was a pleasure working with. Tom answered every at Palmetto Lincoln. Incredibly smooth and easy transaction. Tom Slawson is an absolute gentleman and was a pleasure working with. Tom answered every question we had during the buying process and restored my faith in Ford Motor Company after a truly miserable experience with another dealership. Thank You Tom, Victoria, Nick, and Mike for your outstanding customer service. You all rock! More

Would not recommend buying a used car from Palmetto Ford or Boston Fenton based upon online listing as the experience and car was not as represented online. Problems were misled such as crack in windshield or Boston Fenton based upon online listing as the experience and car was not as represented online. Problems were misled such as crack in windshield that was hidden with price sticker, went to have it fixed and told by salesman that it was my problem. Have receipt for new radiator, cooling system and battery done by Palmetto Ford. Car lit up with battery warning. Again, contacted salesman told me battery was fine it the key fob, it's not the key fob it's the battery and in less than 2 months the cooling system failed and told by repair shop that it was not fixed with radiator replacement as dealership claimed. Trying to communicate with the salesman Boston has proven to be pointless as he offers no support other than telling me it's my responsibility even for the faulty repairs done by Palmetto Ford and only radiator is covered by a warranty. Cosmetically I was told it was deep cleaned only to find that when pulling cargo cover it was covered in mud and dog prints along with mud under the seats. I have pictures and documentation of all issues. I have owned the car for less than three months and does not run, needs over 2K in work. And to top it off, when purchasing I asked them to verify the correct address for registration, still they sent it to old address after filling out updated address form and the car plates were delivered and stolen from the old address. I felt the salesman was a fast talker who misrepresented the car, does not stand behind his sale or the work of Ford and took advantage of the hot used car sales market. The dealership has not responded. More

Palmetto Ford Lincoln service department does quality work. They worked with me to get my truck back before I needed to head out of town. They helped me with a rental vehicle. They completed the recall w work. They worked with me to get my truck back before I needed to head out of town. They helped me with a rental vehicle. They completed the recall work that I needed done. More

GO SOMEWHERE ELSE FOR SERVICE! Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the worst service wise and that's not even close. Brought my Bronco Sport in as the audio went completely out. We were told it was an electrical component. After 45 days Kyle actually told me he would call me and to stop calling him. Is a weekly call too much? I did call 3 times to just schedule an oil change and didn't get a single call back. Guess they don't want my business or money. Long story short we had to drive back to where we originally bought the vehicle and they fixed as it was actually a software problem. They have been so frustrating to deal with I wouldn't even buy my next Ford here. More