Palmetto Ford Lincoln

TRUSTWORTHY My wife and I recently purchased a 2017 Ford Escape Titanium from Palmetto Ford Lincoln of Charleston, SC. With the very able assistance of Gary Fren My wife and I recently purchased a 2017 Ford Escape Titanium from Palmetto Ford Lincoln of Charleston, SC. With the very able assistance of Gary French and his team of professionals the overall experience was pleasant and expedient. This is my first experience with Palmetto and it certainly will not be my last! More

excellent overall experience, would recommend this experience to others. financing dept. gave me a look at the do's and don'ts of the transfer of tags. and la overall experience, would recommend this experience to others. financing dept. gave me a look at the do's and don'ts of the transfer of tags. and lastly mr.robert sample at lowcountry rims was excellent from from the first visit to installation. More

Perfect customer service - I felt like family!!!! I was in no rush to buy a vehicle (I am keeping my old one), so I emailed and got in touch with Hope Bentley about some Ford Transit Connect vans. I h I was in no rush to buy a vehicle (I am keeping my old one), so I emailed and got in touch with Hope Bentley about some Ford Transit Connect vans. I had a million questions over lots of calls and emails, and came and test drove 2 different times, and still waited on purchasing. Hope was never pushy, always got me the information I needed (if she was at all unsure of an answer, she got one for me and got back to me), would check in periodically, etc.....she was FACTASTIC. When I was finally ready to purchase and emailed her, she basically had EVERYTHING ready for me, paper-work wise, so I could walk in and sign and walk out with my awesome new van. This was a smooth and fun car buying experience from start to finish - highly unusual these days! Hope feels like family now! More

A bright helpful face at Palmetto Ford! Recently I purchased a new I-phone and the change resulted in all my favorite pre set contacts being deleted from my Blue Tooth system. At age 68 I am Recently I purchased a new I-phone and the change resulted in all my favorite pre set contacts being deleted from my Blue Tooth system. At age 68 I am somewhat challenged by some of these easily accomplished tasks a 12 year old can do instantly so I brought my Lincoln MKX to your dealership for help. Your showroom directed me to Kelvin Ruffin. He was not only very helpful and instructed me how to reclaim my numbers but his interaction with me changed what had previously been a very negative experience for my family with Palmetto Ford. We are winter residents in Charleston and about six years ago my previous MKX was severely damaged in the middle of the night by a drunk driver while parked outside my son's home. The vehicle was towed to your dealership for a claims adjuster to evaluate and for repair. The insurance company promptly signed off on all work and my husband had to rent al all wheel drive vehicle to return to our other home in Blowing Rock, NC as we were preparing to leave on a cruise. Three weeks later Palmetto had made no effort to begin repairs on our vehicle. We contacted the owner of Boone Food, Alfred Glover, where we had purchased several Lincolns and asked if he knew anything about Palmetto. He did not but promised to look into it and see if he could help us. His research suggested that Palmetto had one of the worst service reputations for the Ford brand on the East Coast. We asked him if he would do the work and we had our car towed the 300 miles back to his dealership where we had always enjoyed excellent service. FYI- we have shared this story with dozens of friends over the years .. not good for Palmetto. Since then we have purchased three more Lincolns from Boone Ford. One ( a 2016 MKX was for our son, Morgan Herterich, who lives here full time in Charleston and I believe has had some experience with Palmetto.) Kelvin was the first person I have interacted with since our very negative experience with your service department six years ago and based upon the excellent one we shared I would be amenable to possibly purchasing a future Lincoln from him in the future. Perhaps, he should have been overseeing your Service Department. My companies are service oriented and I understand the value to the public of positive experiences. Selling vehicles is one thing, servicing them and enjoying a positive income stream is quite another! Bravo to Kelvin for being such a valuable representative of your company. Suggest you take good care of him - or one of your competitors will... PS: I was not permitted to submit this review without completing the first two questions on this survey. The first was number of stars for service and the second was whether I would recommend your service department to a friend. Honestly, If given the option I would have been unable to complete this section as Mr. Ruffin is in your sales you department not your service one. Karyn Kennedy Herterich More

Wonderful Service!! My 23 year old son recently purchased his first vehicle from Dennis at Palmetto Ford. Dennis was extremely helpful as this was an exciting, yet scary My 23 year old son recently purchased his first vehicle from Dennis at Palmetto Ford. Dennis was extremely helpful as this was an exciting, yet scary experience for a young man. Dennis was knowledgeable, thorough and kind throughout the process. He went above the call of duty and even hand delivered my son's paperwork 50 miles away!!! I would recommend Palmetto Ford and Dennis Weaver to anyone. Check them out and be sure to ask for Dennis!! Kelly More

Great experience! I contacted 5 local Ford dealerships and Palmetto Ford was the only one who agreed to the terms I requested for my substantial down payment. They pro I contacted 5 local Ford dealerships and Palmetto Ford was the only one who agreed to the terms I requested for my substantial down payment. They promptly answered my questions and concerns via phone and email. Also, they were very transparent about the costs associated with the vehicle. I had previously researched on Kelley Blue Book the available features that were standard or add-ons for an additional cost. I knew which I preferred and which I didn't. Palmetto Ford worked very quickly to find a car that best matched my list of "wants/don't wants." I never felt any pressure to purchase anything more than what I requested. They offered an interior cloth protectant for an additional cost (which I declined because my kids are grown and gone), but they were not pushy about my decision in the least. On the flip side, they also offered an extended warranty for an additional cost (which I accepted due to the nature of the high tech computers in today's new vehicles). Again, Palmetto Ford was extremely transparent about the cost of everything, down to the monthly payment I should expect. They even got me a better interest rate at my bank. I would highly recommend this dealership to anyone purchasing a new car. More

Purchase 2017 Ford 150 Platinum I have purchased numerous vehicles over the years. My second Ford, Tom Slawson without question is the best one on one salesman I have ever dealt with I have purchased numerous vehicles over the years. My second Ford, Tom Slawson without question is the best one on one salesman I have ever dealt with. He cares about his customers and it showed continuously until my deal was done. I will recommend Tom and Palmetto in the future. Nycki Hagan and Mike from the internet side were both outstanding people to work with. Palmetto Ford's employees made my shopping experience wonderful. Now if I can keep my daughters from wanting to drive my new truck (separate topic). Hats off, outstanding job Thank you More

Enjoy working with the sales staff. This was my 3rd Ford F150 purchased from Palmetto Ford in the last few years, I believe I got a good deal and was very satisfied with sales team effor This was my 3rd Ford F150 purchased from Palmetto Ford in the last few years, I believe I got a good deal and was very satisfied with sales team efforts from MS Hagan, Mr. Crawford, Mr. Arnold and the finance manager Mr. Kalinowsky. More

Awesome experience Dennis was super supportive and positive throughout the entire process. I highly recommend Palmetto and Dennis . The experience was pleasant the ent Dennis was super supportive and positive throughout the entire process. I highly recommend Palmetto and Dennis . The experience was pleasant the entire time, we did not waste time with the dealership trying to pick my car, they worked with my budget and desires. More

Excellence of salesman Tom Slawson was knowledgeable, helpful and kind. We will buy our next car from him without a doubt. We had an extensive drive and Tom provided excell Tom Slawson was knowledgeable, helpful and kind. We will buy our next car from him without a doubt. We had an extensive drive and Tom provided excellent instructions along the way. We appreciated a call to find out how we were doing after we got home More