Palmetto Ford Lincoln
Charleston, SC
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Found the "Perfect" car After test driving several cars and comparing/contrasting them, Boston helped make our dream of finding the "perfect" car for us possible. It wasn't a After test driving several cars and comparing/contrasting them, Boston helped make our dream of finding the "perfect" car for us possible. It wasn't all perfect at first. It took several hours in the dealership, several phone calls, and several visits to get everything done but we got it. Boston and Thomas Gigliotti was very helpful and polite. Boston even worked on his day off to help us find the car we wanted. Boston and Thomas looked everywhere for a car that matched exactly what we wanted. At first, it didn't seem too promising and their seemed to be a lack of communication missing between the dealership and us. But after several days, Boston called and gave us the news we were waiting on. He found us a car that matched exactly what we wanted. When I came to pick up the car it was "perfect". Boston had it ready to go and clean. Ron made the financing part extremely easy and Dan was very knowledgeable about the car and was very helpful in explaining how everything in the car works. We are very happy with our car! Thank you Palmetto Ford! More
Excellent experience with repairs from Jim Thorne My 2003 Ford Ranger was hit by a semi-truck while parked downtown. Through all the repairs (and believe me there were LOTS.. a semi truck!), the back My 2003 Ford Ranger was hit by a semi-truck while parked downtown. Through all the repairs (and believe me there were LOTS.. a semi truck!), the back and forth with the insurance agent & me, plus the over two-month period of resolution with the insurance company, Jim Thorne was extremely patient and communicative through the entire process. He REALLY helped me out every step of the way. Once the insurance company did their part and I was able to retrieve my vehicle, the staff was very helpful and kind (other than the young lady working at the service window, she was very unfriendly). I can't recall the name of the gentleman I spoke with there when I got my truck, but he was extremely patient with me in answering any questions I had (I believe he was the Service manager). Most importantly my truck looks great! More
PALMETTO FORD BOATING SALES I went to Palmetto Ford Boating Sales and they set up my trailer assist for my boat today. George, maintenance manager assigned Ryan to do this job. I went to Palmetto Ford Boating Sales and they set up my trailer assist for my boat today. George, maintenance manager assigned Ryan to do this job. Ryan went out of his way to insure that the measurements and computer entries were accurate. I was complete satisfied with their service. More
Amazing service We bought our 2017 Mustang through a Military company and my wife took delivery at Palmetto. Jim was the one who helped my wife and was amazing. He to We bought our 2017 Mustang through a Military company and my wife took delivery at Palmetto. Jim was the one who helped my wife and was amazing. He took the time to help make sure everything was right and make sure she was able to pick up the car quickly. He helped when we ran into a power of attorney issue and helped to make sure everything was right for registration. Two weeks later the car needed to go in for service. My wife had a rough time with the receptionist, but Jim came through and ensured everything was taken care of. Having someone take the time to help my wife with the car while I'm overseas is a great relief. I cannot thank Jim enough at Palmetto for taking care of the car for my wife. More
If you want good service ask for Jim Moody I am on my 2nd Explorer from Palmetto. I have worked with many service personnel there, Greg E. is one that's always done a fine job, really service m I am on my 2nd Explorer from Palmetto. I have worked with many service personnel there, Greg E. is one that's always done a fine job, really service minded. Jim Moody and his counterpart Jim in the body shop really set the standard when it comes to service. I have Jim Moody on my speed dial. If I have ANY issue I can call Jim or call Greg and I am in the next day or within two, they have always kept me up to date with what's happening with my car, when I can expect it and what's going on or what's wrong. I will buy another Ford I'm sure, I'm also pretty sure it's going to be from Palmetto, largely it's the service that keeps me coming back -these guys are experts and I'm also now proud to say friends. That's uncommon in the service field these days. More
So helpful and patient Jim helped me from the day my new car arrived to even now! There was a problem with the paperwork from MAS and Jim was a champ in helping me figure ou Jim helped me from the day my new car arrived to even now! There was a problem with the paperwork from MAS and Jim was a champ in helping me figure out how I could drive away in my new car. He was there from cradle to grave. I can't thank him enough! I would totally recommend him and Palmetto Ford! Anne More
Awesome customer service!! I took my Escape in first thing in the morning to have a minor repair done same day. Came back at the end of the day to pick it up. It wasn't ready, b I took my Escape in first thing in the morning to have a minor repair done same day. Came back at the end of the day to pick it up. It wasn't ready, but John Mount was very apologetic. Offered for me to leave it overnight or bring it back the next day, Then, he left to bring it around to me (I chose to bring it back the next day). He asked for me to give him a minute, and very quickly, returned the car to me from the service bay with the minor repair completed by him! Totally unexpected! I was very surprised and pleased with his commitment to excellent customer service. Highly recommend Palmetto Ford and John to anyone seeking a favorable service experience. More
Great Service, Great Product From start to finish Andrew was professional and friendly, answered all my questions and offered information about things I didn't ask. Unlike other d From start to finish Andrew was professional and friendly, answered all my questions and offered information about things I didn't ask. Unlike other dealerships I visited in this process, at no time did I feel pressured or forced into a decision. Nice Job! More
Purchase of 2017 Edge from Palmetto Ford From start to finish, my overall buying experience was un stressful. It all started in the internet with Regina, she was professional, courteous and q From start to finish, my overall buying experience was un stressful. It all started in the internet with Regina, she was professional, courteous and quick with her responses. Mike was absolutely a delight to work with , he was very knowledgeable, professional, courteous and answering my questions and concerns in a timely manner. Mike Kalinowski was very knowledgeable and did a great job explaining the finances to my wife and I. Overall I would highly recommend anyone to make their purchase from Palmetto Ford. Mike More
Didn't have what I wanted but found it for me! I researched two types of trucks told the sales representative what I was looking for and what I wanted to test drive. Had both types of truck readil I researched two types of trucks told the sales representative what I was looking for and what I wanted to test drive. Had both types of truck readily on hand and had a good test drive and explanation of everything available on both trucks. The dealer did not have an F250 like I wanted but Kalvin located two in SC and we read the options both offered. I bought the truck on Monday and picked it up on Thursday. It was satisfying experience all around. Also I talked the Dan about the internet page. When I was researching the the types o trucks, the engine size on the top of the page did not match the description of the same engine further down on the page. Dan said that they were looking into why this happened. My other concern was if the description of the engin was incorrect what else was incorrect about the truck. More