Palmetto Ford Lincoln

On the advice of Rob, the service manager at Triple A, I took my F150 to Palmetto Ford where I met Allen Oltmann, the service advisor. I told him the story about my F 150, which only had 17,000 miles on it took my F150 to Palmetto Ford where I met Allen Oltmann, the service advisor. I told him the story about my F 150, which only had 17,000 miles on it since 2020, and had an oil leak. I also told him that the AAA service manager advised me to take it to Ford as the power train was still under warrantee. That saved me $1,300.00 because Allen had Palmetto Ford honor the warrantee. When I got to Ford and asked Allen how long it would take, he said "one week." I had to figure out where to rent a vehicle. Later that same day, Allen called me and said that he had the technician, who would be working on my pickup, would have it finished in one day. And so, I had no out of pocket expense for the repair and lost no time by having Allen and the technician work on getting my pickup repaired in one day. More

Had my card towed in to Palmetto Ford on Friday and my extended warranty ran out on Saturday before the car could be looked at. Repairs came out to $687. Called Jason Kelsey and he contacted my extended w extended warranty ran out on Saturday before the car could be looked at. Repairs came out to $687. Called Jason Kelsey and he contacted my extended warranty company and got them to pay for my repairs. He really went the extra mile to help me when it wasn't his job to do so. I will always go to Palmetto Ford for service and sales. Tony Barron always makes sure that I purchase a great car. Best salesman ever!! You can't go wrong with Palmetto Ford!! Bruce has a great team!! More

We have lived here in South Carolina for 22 years, we trust this dealership to give us great deals and service. We don't buy from anywhere else. trust this dealership to give us great deals and service. We don't buy from anywhere else. More

Good service on my recall, oil change and wipers replaced. Kyle was friendly and handled everything. Pleased with the service department today. replaced. Kyle was friendly and handled everything. Pleased with the service department today. More

If I could give a ZERO STAR rating I would. This service department is shady. Refuse to fix an issue that wasn't there before. We had always been fond of our car - we took it to the dealersh This service department is shady. Refuse to fix an issue that wasn't there before. We had always been fond of our car - we took it to the dealership to have recall work done. After it was returned we can not get the lug nuts off the car to do any additional service needed. The manager Travis will not call me back and Joe who we worked with was both condescending and rude - blaming us and the fact that we live in Charleston along with the fact the car has "100,000 miles on it". We want nothing more then for them to replace our lug nuts and they will not do it. Very sad that this is what Palmetto Ford thinks is acceptable behavior. I have no problem writing this review and also telling everyone I know about this experience and shady - behavior More

Have tried to get service at this dealer for a check engine light and oil change with the same result. Check engine light would require to leave my vehicle for a week. For a simple oil change I either h engine light and oil change with the same result. Check engine light would require to leave my vehicle for a week. For a simple oil change I either have to drop off or make an appointment almost two.months out. I have never had this difficulty with any of my.previous cars or dealers. More

I scheduled a service appointment for my truck and the soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them to even look at it if I need anything other than an oil change. No idea why they schedule appointments if they can't get to your vehicle for weeks. Had to leave and find another dealership. Then I received an email saying I didn't show up. This place is a mess. More

Great experience purchasing a new Ford F150. Great price. Very helpful staff, especially Gray Eubank. Great price. Very helpful staff, especially Gray Eubank. More