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Palmetto Ford Lincoln
Charleston, SC
952 Reviews
Palmetto Ford Inc. has been serving the people in Charleston and the surrounding areas since 1969. We are a family owned business with 2 convenient locations on the Auto Mile in West Ashley. This business was built on referrals and our reputation for offering nothing but the finest cars at the best prices. People not only buy their vehicles from us but they come back to have them serviced here as well. We have a large variety of vehicles on our lots that are a great mix of cars, hybrids, trucks, crossovers and SUVs – something for everyone. If we don't have what you are looking for, we will search the region to locate that special vehicle for you. Presently, we have several financing sources from good to not-so-good credit. We also accept trade-ins, so please contact us or stop by and we look forward to getting you in the car of your dreams. We're starting our next 50 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 952 reviews
June 16, 2019
Lane Arnold Absolute Best Their Is! I have bought many vehicles from Palmetto and Lane Arnold always goes Above and Beyond! Not only with just myself, Family and Friends that I have sent I have bought many vehicles from Palmetto and Lane Arnold always goes Above and Beyond! Not only with just myself, Family and Friends that I have sent there, they're always totally satisfied! Lane Arnold will do just about anything in his power to seal the deal and to make sure you drive away happy! More
by Powerstroke6.7
Employees Worked With
Lane Arnold
June 16, 2019
Lane Arnold took such great care of us! He treated us just like family! We would buy from Lane again! And again! He's truly a gem! took such great care of us! He treated us just like family! We would buy from Lane again! And again! He's truly a gem! More
by ccme916
Employees Worked With
Lane Arnold
June 16, 2019
Best car buying experience ever Lane Arnold and Thomas Gigliotti were awesome and I recommend them highly. These guys are professionals and they know their products. No pressure and Lane Arnold and Thomas Gigliotti were awesome and I recommend them highly. These guys are professionals and they know their products. No pressure and lots of patience. More
by jbuyford
Employees Worked With
Lane Arnold, Tom Gigliotti
June 16, 2019
Happy multiple times customer Excellent Customer service!! Great atmosphere and selection! If they don't have what you want, Lane will find it for you!! I have sent friends and fam Excellent Customer service!! Great atmosphere and selection! If they don't have what you want, Lane will find it for you!! I have sent friends and family to him and he always takes care of them! More
by mamameyersx4
Employees Worked With
Lane Arnold
June 15, 2019
Terrible service and customer satisfaction. Never Shop Here. WARNING Nightmare experience from start to finish. Tom Slawson sold us a BAD truck. Within the first week (day 4) of having the truck (we paid over $ WARNING Nightmare experience from start to finish. Tom Slawson sold us a BAD truck. Within the first week (day 4) of having the truck (we paid over $20,000 for), the truck was idling low at red lights and stop signs and shutting off completely (when not moving in drive). I took the truck back 3 times during the first month of owning the truck and the problem still occurred. I HAVE VIDEOS OF THE TRUCK IDLING LOW AND SHUTTING OFF. Salesman Tom Slawson physically rode in the truck and felt and experienced the problem. The service manager said he was embarrassed that his team couldn't figure out the problem. (most likely they didn't want to fix the problem because it would cost too much)... When I I told them I didn't want to keep the truck, I wanted my van back. He lied and told me it was sold -at the same time it was listed for sale on their website for $7000 more than the $5000 trade in he gave us. We verified the VIN. Then he says, "Oh, I was told it was sold." He then proceeded to try to UP SALE me to a truck that was 10,000 more expensive. No thank you. He then brought in a truck that was bought at an auction from enterprise rental that was in bad shape (we had it checked out, the service tech said it looked "dogged out" and the engine was hastily sprayed down (with something to make it appear cleaned) with high mileage (26,000 miles) for a 1 year old truck -still for more money (UP SALE) than the original truck we bought. At this point we have completely lost trust and were just trying to recoup our losses with Palmetto Ford, because we know we CAN NOT TRUST them. We wanted to find something as close to our original trade in value of our vehicle (since they really did get rid of our vehicle in the meantime of trying to up sale us). We would spend our money (and buy our big purchase of the truck) elsewhere. The nasty and horribly tempered manager LANE ARNOLD refused to give us the original $5000 trade in value of the van we traded in on the truck weeks before. Keep in mind that the truck we bought was in the shop at Palmetto Ford 3 times for more than 80% of the time we had it in our possession. Over 8 weeks of this TERRIBLE and STRESSFUL NIGHTMARE SITUATION. We ended up losing over $2000 of our trade in value because the manager refused to be MORAL and ETHICAL and just do the right thing and give us OUR ORIGINAL TRADE IN VALUE WE WALKED IN WITH towards the car we bought. They treated the transaction as two different sales and refused to give us our original trade in value towards the vehicle we ended up with. We would have just taken our van back if we could have and been done with them. The only relief is knowing that we will NEVER have to do business with Palmetto Ford again. I don't usually leave reviews unless they are good reviews OR as a REAL WARNING for people to BEWARE. All about the bottom line for these guys. They don't care about the people. BUYERS BEWARE. BAD BUSINESS PRACTICES HERE. More
by cautious buyer 111
June 10, 2019
AMAZING ! You were great! Even thought my grandfather gave you a hard time you worked well with him! And I Wish you the best as a Car dealer !! You were great! Even thought my grandfather gave you a hard time you worked well with him! And I Wish you the best as a Car dealer !! More
by chelseamarie2201
Employees Worked With
Trip Dunn
May 30, 2019
Everything was Fantastic! Tripp was knowledgeable , helpful and a joy to deal with. Definitely an asset to Palmetto Ford. Will return to Palmetto Ford for next new car purchase Tripp was knowledgeable , helpful and a joy to deal with. Definitely an asset to Palmetto Ford. Will return to Palmetto Ford for next new car purchase. More
by hoppmann
Employees Worked With
Peyton Meinsen, Michael Kalinowski, Trip Dunn
May 22, 2019
Bad experience made good. I purchased a used vehicle from them and was getting some small repairs made. The original salesman whom I was dealing with made promises and did not I purchased a used vehicle from them and was getting some small repairs made. The original salesman whom I was dealing with made promises and did not keep them. I had to take my vehicle back several times. Andrew Samela ended up taking over the work order since the original salesman was doing a horrible job. Andrew had the repairs completed as they should have been. He kept his word and did a great job! I wish I would have dealt with him from the beginning! More
by Lgwill
Employees Worked With
Andrew Samela
May 21, 2019
Great service and attention to detail Tripp Dunn and Tom G. were a pleasure to deal with. They were incredibly knowledgeable about the trucks and gave me honest recommendations. I would Tripp Dunn and Tom G. were a pleasure to deal with. They were incredibly knowledgeable about the trucks and gave me honest recommendations. I would happily recommend working with them to anyone. More
by New350owner
Employees Worked With
Trip Dunn, Tom Gigliotti
May 19, 2019
Awesome experience!! Kelvin Ruffin was my salesperson, he went well beyond duties and expectations he wasn't pushy went over all paperwork and details of vehicle help me s Kelvin Ruffin was my salesperson, he went well beyond duties and expectations he wasn't pushy went over all paperwork and details of vehicle help me set up everything just outstanding service from everyone at Palmetto Ford! More
by cee777
