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Palmers Airport Hyundai
Mobile, AL
1,120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,120 reviews
April 09, 2019
Great service department The staff there are very efficient. They are pleasant to work with and very friendly. Fred is wonderful to work with. He’s a kind man. The staff there are very efficient. They are pleasant to work with and very friendly. Fred is wonderful to work with. He’s a kind man. More
by TT232
Verified CustomerEmployees Worked With
Donna and Fred were excellent!, Kevin Busby
April 03, 2019
Buying a new car Went to palmers looking for a new suv. David Drawbaugh knew my situation and he and Bobby made it happen. Thank y'all for your help and for getting us Went to palmers looking for a new suv. David Drawbaugh knew my situation and he and Bobby made it happen. Thank y'all for your help and for getting us into 2 new vehicles at a great price. More
by Scott C
Employees Worked With
David Drawbaugh, Edward McMurphy, Bobby Hensell
April 03, 2019
Very helpful Derek and Tyler we're amazing helping get a new car. No pressure and it was all about the customer and what I wanted. I will definitely come back here Derek and Tyler we're amazing helping get a new car. No pressure and it was all about the customer and what I wanted. I will definitely come back here. More
by Aaron 123
Employees Worked With
Tyler in service, Derek Montalvo
March 31, 2019
Betsy’s update My Santa Fe, Betsy, is a 2007. She has been an awesome vehicle for me, partially because Palmers has taken such good care over the years for me. I h My Santa Fe, Betsy, is a 2007. She has been an awesome vehicle for me, partially because Palmers has taken such good care over the years for me. I highly recommend their service department. Donna has been an excellent service advisor! Thanks to all to have serviced Betsy! More
by Mimi
Employees Worked With
Donna and George
March 31, 2019
They Cannot Figure Out What’s Wrong With My Car I have a 2016 Hyundai Sonata Sport and I love my car, but I just want this one problem fixed. If I am at a stop light for an extended period, when I r I have a 2016 Hyundai Sonata Sport and I love my car, but I just want this one problem fixed. If I am at a stop light for an extended period, when I release the break and hit the gas to accelerate, my car “trembles” before it takes off...I have brought it to the dealership twice for the same issue and they have no idea what’s wrong...Obviously hooking it up the machine to get a “code” is NOT enough! My dad stated that it could be trash in my line, but I want the licensed professionals to figure it out! So frustrating that I cannot enjoy my car! More
by jca702
Employees Worked With
Do not know the mechanic
March 31, 2019
Wizards I previously went to two other dealerships for a 2019 Santa Fe Ultimate and was turned down for my price point. Bobby told me to stop wasting my time I previously went to two other dealerships for a 2019 Santa Fe Ultimate and was turned down for my price point. Bobby told me to stop wasting my time and make the drive over...so I did. Raymond was excellent with showing me additional features that I was not previously aware of. Edward made the final paperwork a breeze. And of course Bobby held true to his word and got me in the exact vehicle I wanted.....and actually at $1 lower than my budget. Buying a car from Palmer’s was one of ..if not the best..car buying experiences I’ve ever had. More
by robwet
Employees Worked With
Raymond Eggert, Edward McMurphy, Bobby Hensell
March 26, 2019
Great experience Raymond was very personable and professional. Very easy to work with. Helped me to buy the vehicle I wanted The financing part went smoothly, and Gr Raymond was very personable and professional. Very easy to work with. Helped me to buy the vehicle I wanted The financing part went smoothly, and Grant was easy to work with as well More
by DSTOKLEY84
Employees Worked With
Raymond Eggert, Grant Young
March 24, 2019
Excellent Buying Experience From our first experience three years ago and up to our recent one on March 18, 2019, we have been impressed with the professional and courteous treat From our first experience three years ago and up to our recent one on March 18, 2019, we have been impressed with the professional and courteous treatment we have received from Palmers Airport Hyundai. Ray Eggert took the time to answer all our questions in detail regarding our end of lease options. Working together with Bobby Hensell and Ed Mc Murphy, he facilitated our decision to purchase a 2019 Elantra. We thank Ray and Palmers for an excellent buying experience. More
by PAULIETG
Employees Worked With
Raymond Eggert, Edward McMurphy, Bobby Hensell
March 24, 2019
Disappointed in response time I dropped my car off in the evening of a Tuesday to be looked at on Wednesday for a noise while driving. Wednesday around 5:00 I had not heard anythin I dropped my car off in the evening of a Tuesday to be looked at on Wednesday for a noise while driving. Wednesday around 5:00 I had not heard anything so I called. My car had not even been looked at. I was told I would hear back the next day. Thursday at 4 pm still nothing so I called again. They did not have any information on my car. At this point they had my car for two days with no information. Said I would hear first thing Friday morning. Around 1:00 I got the call. The gentleman that helped me was nice but someone waiting 2 1/2 days for someone to look at a car that was just dropped off to make it more convenient for the dealership, is just unacceptable. I was highly disappointed with that service. Overall the people that have assisted me have been nice but I think something needs to be revisited to work on response times. More
by Hyundai Owner
Employees Worked With
Kevin Busby
March 23, 2019
Awesome customer service!! I took my vehicle in for it’s 30000 mile service. I used the shuttle service to and from work which is a wonderful option to just waiting. Shuttle se I took my vehicle in for it’s 30000 mile service. I used the shuttle service to and from work which is a wonderful option to just waiting. Shuttle service was timely and an advantage add on to the service. Upon entering the service department everyone was friendly and professional. I had made an appointment and the paperwork was ready. Upon shuttle return to the dealership, my vehicle was ready and checkout was quick. My experience was AWESOME!! More
by carolalingelbach
Employees Worked With
Service department
