Palmer's Toyota Superstore

I had to have some body repair done. When I arrived there was 2 customers in front of me. Once my turn I hobbled to desk with a broken foot. Gave the guy my keys. Which he could not stan When I arrived there was 2 customers in front of me. Once my turn I hobbled to desk with a broken foot. Gave the guy my keys. Which he could not stand up to recieve them for he was so tired at 815 in the morning. I gave him my keys and told him I had a rental to pick up at rental dept at the main building. The answer I gotten set me back a few steps. He let me know the secretary is late over 15 mins and didn't know when she would show up and that I can see everyone is busy and if I couldn't wait for a while because it would be. I should walk up there, Which is a good distance away to walk with a broken foot. I had Dr appt right after dropping my car off. At this point I'm fairly mad now due to the fact of which part of the broken foot did you not hear. So I wouldn't miss my appts. I hobbled up there got the rental as I was leaving from rental dept already flames coming out of my ears nearly I get a call to come sign love bug removal paper work if I didn't remove the bugs it's a 50 dollar charge to my card. They knew I was mad at the desk so let pour fuel on this situation. I went back to collision dept and made several people aware of what happened. I leave as I was in so much pain from that walk. With so many inconviences. To add insult to injury . I Had to turn around after I left cause they lost paper work to my car to be repaired then I get a couple days later that my keys have been lost as well so I have to stop working and take my other key to them. They did replaced the key. Thank you for that. Had more crap happen in 1 week from them than anyone has in a lifetime. I was shocked that it took me going to sales manger to get the stupid mess to stop. The question was WHAT DO YOU WANT ME TO DO. FREE OIL CHANGE NO I HAVE FREE OIL CHANGES, ME: NO FIX THAT MESS BACK THERE I'm boiling at this point. . I did receive an apology 3rd party PERSON PASSING A MESSAGE from upper management sent a apology message, instead of taking the time to apologize To me sent me a message thru someone else. and not one single person asked me if I was hurting at all. More

Nice but not able to get the car I wanted. Another one was coming in and it sold before I could make a deposit was coming in and it sold before I could make a deposit More

Horrible bunch of liars, worst dealership in Alabama, don't fall for their lies, Jacob Palmer is a poor excuse for a owner don't fall for their lies, Jacob Palmer is a poor excuse for a owner More

I had a 12:30 appointment with Paul Brewer the used car director and the EVENT HOST for this buy back event. Which advertised that they used KBB values. But the EVENT HOST ( PAUL BREWER) told me that KBB w director and the EVENT HOST for this buy back event. Which advertised that they used KBB values. But the EVENT HOST ( PAUL BREWER) told me that KBB was for California and NADA SOUTHERN was for us down here. So that let's me know that Paul Brewer is a LIER or dumb enough not to know what the advertisement said. KBB values our Rav4 at $38,124 trade in and $41,309 private party. Our Rav4 XLE Premium FWD SUV has 9591 miles, is in very excellent-like new condition. Inside still smells new. If Paul Brewer will LIE ABOUT THIS WHAT ELSE WILL HE LIE ABOUT? He offered me $32,000.00 for our car. We don't have to sale our car just wanted another truck. We had a very good salesman (Joseph) when we got car in early March of 2021. We Love our car. We feel like this buy-back and Paul Brewer...is a BIG JOKE. More

They lied about a used car. Said it was fine and passed all test. This car has never stopped giving me trouble and costing me money. CD player doesn’t work properly, looses freeon daily, oil consumption all test. This car has never stopped giving me trouble and costing me money. CD player doesn’t work properly, looses freeon daily, oil consumption problem, radiator messed up and the list goes on. I wrote to the owners son and he basically chewed me out More

I would not recommend if you are of age. Severly over priced and unreliable vehicles. priced and unreliable vehicles. More

The used car salesman John is the worst person to deal with. He will push a car on you with his lying aggressive behavior. They sold me a used car that passed all their inspections so I trusted them. Thi with. He will push a car on you with his lying aggressive behavior. They sold me a used car that passed all their inspections so I trusted them. This car has given me nothing but trouble and even the CD player jams. I wrote a long letter to the owner and he did not care. Buyer beware of this dealership and make if you buy one from them, don’t use John and get a warranty because the dealership doesn’t care about you More

Boy !!! First of all the website sucks !!!! Second how do y’all think you gonna sell anything if the people can’t see it come on the first thing people do is shop online and no I’m not gonna fill out a 20 pa y’all think you gonna sell anything if the people can’t see it come on the first thing people do is shop online and no I’m not gonna fill out a 20 page question just to see a pic of 1 vehicle More

Very helpful and professional I appreciate him very much he was very knowledgeable of products and services as well I was pleased with his service he was very knowledgeable of products and services as well I was pleased with his service More