Palmer Dodge Chrysler Jeep Ram

Great price, fast Jeep purchase once I decided to buy! I normally do not like going to dealerships. I feel pressured and do not trust what the staff is telling me (based on previous, bad experiences). Th I normally do not like going to dealerships. I feel pressured and do not trust what the staff is telling me (based on previous, bad experiences). This dealership was totally different. When I showed up, they asked if I wanted to walk around the lot on my own to graze the vehicles and get inside. Once I was interested in any, they said they could easily arrange a test drive (also without them being there during the test drive). I liked this 2-step process as I got to take my time in learning the different Jeep options they had without feeling pressured and without being distracted listening to them (no offense to car sales staff). Once I test drove the vehicle, I noted that I was not in a rush to purchase a vehicle but that I would appreciate the best price offer that would give me on a certain Jeep model/trim line. On Monday, they provided that to me and we started negotiations. A couple days later I had about 10 questions and they answered them all to my satisfaction. At this point, I was comfortable with the vehicle, the price and the overall deal. I then set a time to come in to complete the transaction. Once I came in, I was only there for 30 minutes before I drove off the lot with the new Jeep (the vehicle was already detailed and the loan closing process was very quick). As well, they gave me a Jeep tutorial before I left. All in all, I recommend this dealership to anyone who loves Jeeps and also anyone who does not want to be haggled and wants to take your time in making your decision. Kudos to Dan and Lee who I worked with the most. Those guys are great! More

Long time customer I've been coming here for 15 years and there is a reason why. Exceptional service and exceptional people. Thomas Pappas has always kept the customers I've been coming here for 15 years and there is a reason why. Exceptional service and exceptional people. Thomas Pappas has always kept the customers best interest in mind. Thank you for bringing him on to your team! More

Shady dealership. Zero customer service Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told them I need new carpet that I would try and clean it. I gutted the car cleaned everything with bleach. Replaced the carpet which they made me pay for $500 of it. No luck. So through out the following 2 months I tried several methods. During that time I put lots of work and money into the car. No luck I gave up. I took it to them and the best he said he could do was give me the 50k back. Not the $500 in carpet. Not the $1500 in dealer fees. Not anything more. So I traded it for a new car to save on the taxes. I still haven’t received the title for the viper and I purchased it June 6. Took 1.5 months to get a tag and I had to threaten with an attorney to even get that. They are so unprofessional it’s ridiculous. I just bought a $92k hellcat from them yesterday and picked it up today. When I walked it yesterday it was flawless. When I got home with it today I noticed three long scratches in the matte black hood. I texted both the GM Jodi and the salesman Zack and Jodi’s response was OK. Zach asked for a pic which I sent and I got no response. Of course not. I hope to never see these people again. More

Excellent Customer Service My experience was fabulous with Neil as my Service Director. After learning that I was going to unexpectedly need to pay out of pocket for a rental c My experience was fabulous with Neil as my Service Director. After learning that I was going to unexpectedly need to pay out of pocket for a rental car, he offered up HIS OWN PERSONAL CAR for me to borrow. We have taken our cars to several dealerships over the years for service and have never received such exceptional customer service. Thank you so much! Now on the other hand, the fact that I was going to be charged by the Dealership was crazy. We just purchased a $60k jeep and were exchanging the tires. Palmer originally offered to come and pick up the car from our house and take care of this. We ended up bringing it up to the dealership and then was surprised to find out they were going to charge us $35 for a two hour rental car. Not good customer service! More

Neil and team To the point, great customer service from Neil and his follow through was exceptional. He had everything arranged and anticipated issues before they h To the point, great customer service from Neil and his follow through was exceptional. He had everything arranged and anticipated issues before they happened with actions at the ready More

Poor Service Came in for tire balance/rotation and oil change. Waited in store. Called to pick up car, only oil change was completed. Totally disregarded my re Came in for tire balance/rotation and oil change. Waited in store. Called to pick up car, only oil change was completed. Totally disregarded my request for the tire balance/rotation. More

quick, easy and felt like i got a great deal Tony and the team made me feel welcome with a no pressure sales approach. I feel like they truly sought to save me as much money as possible and help Tony and the team made me feel welcome with a no pressure sales approach. I feel like they truly sought to save me as much money as possible and helped me get financed. Can't wait for this beauty to arrive and start having some fun in my new Hellcat Challenger. More

Best service around These guys are great and treat your issues very seriously. They’ve always taken care of me and the only dealership I trust and depend on. Thomas Pappa These guys are great and treat your issues very seriously. They’ve always taken care of me and the only dealership I trust and depend on. Thomas Pappas is my service guy and this dude is awesome so please ask for him at the Palmer Dodge location More

Awesome service Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! More

Nothing like a rear end alignment without a good oil lube Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. More