Palmer Dodge Chrysler Jeep Ram

Very bad experience selling my car I was trying to sell my car and have it appraised. The experience on the phone was already a bad sign, but was much worse when I got there. The sales I was trying to sell my car and have it appraised. The experience on the phone was already a bad sign, but was much worse when I got there. The sales consultants were quite arrogant with me and my family. I am never coming back there. More

Poor poor service I talk to the service department guy about my car and the problem I was having with it. He told me it would take at least 3 day to fix. Because they I talk to the service department guy about my car and the problem I was having with it. He told me it would take at least 3 day to fix. Because they have to take part out and send it of to be fixed. So I dropped car off on th 20th. Called to pic up car on the 26th. Car wasn't ready. Go pick it and they tell me I have to leave car so they can take part out to send off. That's why I left it there for a week. The only thing they done was diagnostic test. Which it didn't need because it all ready been done. And they didn't put my center console back together. A left oil on steering wheel which gotten on my pants. Poor service . More

Parts I buy a electrical part and they sold me the wrong one I try to take back they don't accept electrical parts back. I have to keep it and I get the par I buy a electrical part and they sold me the wrong one I try to take back they don't accept electrical parts back. I have to keep it and I get the part in advance and cheaper. More

Great experience at Palmer Jeep Tony White was our salesman. He did a great job. Very courteous. Understood the process and explained all the workings of the Jeep during the test Tony White was our salesman. He did a great job. Very courteous. Understood the process and explained all the workings of the Jeep during the test drive. Positive experience. More

Great Price, Professional Friendly Staff, Attention to Detai Thanks Palmer, and Thanks Tony White! I recently purchased my second vehicle from Palmer. My experience the first time around was fantastic, and this Thanks Palmer, and Thanks Tony White! I recently purchased my second vehicle from Palmer. My experience the first time around was fantastic, and this time was no different. Not only does this dealership have great prices, but they are professional, friendly and helpful. Particularly my sales associate (Tony White). Tony treated me the way a customer should be treated, with respect and courtesy. His attention to detail ensured that everything was perfect with the car and with the deal. I've bought a few cars in my time, and I always dread the run-around and high-pressure tactics that seem to be the norm, but Tony and everyone at Palmer have been a pleasant departure from the norm. Thank you for a fantastic buying experience! More

sales I didnt buy a jeep but i must say my sales guy chris buser did a fabulous job working with me! He was very informative and out going sales rep! He was I didnt buy a jeep but i must say my sales guy chris buser did a fabulous job working with me! He was very informative and out going sales rep! He was very professionalI would highly recommend Palmer Jeep and Dodge in Roswell! More

1st Time Customer at Palmer Worked with DJ, great job on his part, informative and professional. The whole staff made the buying experience what it should be. Would defiantly r Worked with DJ, great job on his part, informative and professional. The whole staff made the buying experience what it should be. Would defiantly recommend Palmer to family and friends. More

cannot trust this dealership if buying new salesperson was nice and professional. this is where it stops. test drove a new Cherokee latitude and had discussed price and personal financing which salesperson was nice and professional. this is where it stops. test drove a new Cherokee latitude and had discussed price and personal financing which was well understood in advance and agreed upon with the salesperson. next day I go to finalize and pay and am presented with the final price , taxes, fees and trade in. again , all to our satisfaction and ready to finalize. on a whim I politely asked what their rates wouldl be compared to what my bank quoted me for the loan and they said "yes" , " give us the chance to see if we can beat your banks rate" and they did come up with a more favorable rate. I still decided to go through my own bank . this is where their attitude changed. new person walks in and say's we will have to add another $1000.00 if you do not finance through the dealership. they were not very friendly anymore and my salesperson had disappeared. bait and switch, smoke and mirrors, call it what you will. we said " give back my keys to my trade in " and we walked. More

Sean was very nice to work with; dealership is dishonest Went to look at a used car advertised for $15,995. Sean met me in the lot, was very nice. Car was a nice recent trade - it had not been detailed but Went to look at a used car advertised for $15,995. Sean met me in the lot, was very nice. Car was a nice recent trade - it had not been detailed but was very clean. Although I wanted to pay cash, I was told I had to finance in order to get the advertised price. The price was acceptable and typical of dealer retail in the books, so I asked Sean to itemize the total, get me an APR and we'd close the deal on Saturday. A day later I was told that the advertised price was a "mistake" and it was really thousands more, but the sales manager would honor the price. So then they proceeded to add on a $599 "doc fee". I asked what this was for since it only takes 15 minutes to file the forms. I was told this was for dealer prep, gas, etc. I replied that none of this had been done to the car, and I didn't want it done. I offered to pay $100 for filing the documents but any more than that would require an itemized list. Then I was told that the doc fee was non-negotiable. They also added a $160 charge for "electronic registration". Since the $39 charge for the title transfer/tags was already on the list, I asked about this charge which typically costs the dealer $10-$15. I offered to pay it if I was given the itemized charges from the DMV. Again, no negotiation. Palmer also required me to finance in order to get the advertised price. The new Georgia Ad Velorum tax law gives dealers that finance 1/3 of the new tax kicked back to them. So if Palmer finances, they charge 6.75% but the actual tax they pay is 4.25%. That's another ~$400 more profit. My experience with Sean was great. My experience with Palmer Dodge was terrible - whoever was making the policy decisions on my deal was completely dishonest. I walked away from the deal and I will not visit them again. It appears that some Georgia dealers have made a habit of screwing unsuspecting buyers with a huge "doc fee". Buyers should be aware that this and other bogus fees are added to the total at closing, and these fees should be challenged as they are nothing more than dishonest profit by an unscrupulous dealership. More

Did a lot of research on the internet before visiting. Palmer had great prices advertised. Met with Joe McDonald and he made this a completely straight forward deal. No games, no regrets. Joe even foun Palmer had great prices advertised. Met with Joe McDonald and he made this a completely straight forward deal. No games, no regrets. Joe even found an additional discount that Palmer was able to extend due to my employer partnership. Dustin in the business office was also completely straight forward and honest. Both guys are very thorough and I'd highly recommend them. Check out the Palmer website. The prices they post are amazing and are valid. Completely transparent process. More