Palmer Dodge Chrysler Jeep Ram

Great Customer Service Experience Great customer service , timely service and excellent communication all factored in to a top notch experience at Palmer Dodge for service on my Jeep W Great customer service , timely service and excellent communication all factored in to a top notch experience at Palmer Dodge for service on my Jeep Wrangler Unlimited. More

Quick and friendly service LOVE that Palmer provided a courtesy shuttle to drive me to and from the dealership! That is such a wonderful convenience. Everyone at the service des LOVE that Palmer provided a courtesy shuttle to drive me to and from the dealership! That is such a wonderful convenience. Everyone at the service desk is so friendly and helpful, however, I wish there was some sort of seating for customers who have to wait. More

Great Workshop & Dealer Team Palmer is always ready to solve my issues. The take all the time to make sure they understand and fix the concern or problem. So far the best Team Palmer is always ready to solve my issues. The take all the time to make sure they understand and fix the concern or problem. So far the best dealership yet to us. Thank You :) More

A+ as always! Always s pleasure dealing with your service department. Appointments are easy to make, service is excellent and follow up is on point. Wish every serv Always s pleasure dealing with your service department. Appointments are easy to make, service is excellent and follow up is on point. Wish every service department acted as you do. More

recent oil change jeep grand cherokee Dropped by to get an oil change and tyre rotation for 2017 grand cherokee. Service agent was Hiram. He was polite and quick to find details on the sys Dropped by to get an oil change and tyre rotation for 2017 grand cherokee. Service agent was Hiram. He was polite and quick to find details on the system and advise as to what my car needed. The service was completed in about 30 minutes or so. Overall very happy with Hiram and the service at Palmer Dodge. More

Where’s my car?! I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scrat I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scratch on the passenger side rear fender. I told them that I didn’t want to buy a brand new car with a significant scratch. Please swap it out for another one. Unfortunately, there weren’t any other autos with similar options. Therefore, I simply said I wasn’t going to buy the car. The sales manager proposed that they replace the fender and deliver it on Tuesday (this was on a Friday). I told them I would come back on Tuesday to buy the car. They balked at that idea. It was either buy the car and then wait for the repair or walk away. I should’ve walked away. They had played a lot of games with the numbers up to that point, but, through my vigilance, I had negotiated a decent deal. A fair deal to both of us. Therefore I agreed to buy the car and wait for the repair. Now, it’s two weeks later. I haven’t received one phone call updating me on the status of the car. However, I know it’s not ready because I have initiated several inquiries. My texted inquiries to my salesman were met with “I have no idea, I don’t talk to service.” I called service. One call just rang and rang with no answer and on voicemail option. The two times I was able to reach service, I was given excuses about why the work wasn’t done. Stuff happens. However, it’s all about how you handle these things. There was zero proactive customer service attempts despite me just becoming a brand new customer. Sales didn’t care. Service didn’t care. I guess Jeep doesn’t care. This is my 3rd Jeep. The other two were purchased in a Chicago suburb. Those dealerships were excellent. Stay away from Palmer. More

purchase a new vehical Griffin was the sales person we worked with and was excellent. Nick was the sales manger and I felt like he gave me a good deal. Chris was the financ Griffin was the sales person we worked with and was excellent. Nick was the sales manger and I felt like he gave me a good deal. Chris was the finance manager and was helpful in getting me a good rate for my purchase More

Overall a good Experience. This dealership moves a lot of cars. The receptionist coukd have been a bit nicer and smile more. Or sales person Quentin was the reason I bought the This dealership moves a lot of cars. The receptionist coukd have been a bit nicer and smile more. Or sales person Quentin was the reason I bought there. He was new but honest and accommodating. The finance, I would say was the second reason. More

Great Customer Service Provided by Thomas Pappas My car was having a technical issue with air conditioning and in Georgia's heat this was a big issue and my small budget to fix the issue did not hel My car was having a technical issue with air conditioning and in Georgia's heat this was a big issue and my small budget to fix the issue did not help the situation. Thomas Pappas at Palmer has really stepped up and he patiently searched for different ways to help me with the issue. The service center has diligently worked on the car to fix the issue at a great price. This man, Thomas Pappas is the reason I will consider Palmer in the future for future purchases and maintenance. More

Great service! Great to work with Thomas and Nick. Lined me up with a great Gladiator Rubicon. Start to finish in a reasonable amount of time on a busy day! Great to work with Thomas and Nick. Lined me up with a great Gladiator Rubicon. Start to finish in a reasonable amount of time on a busy day! More