Palmer Dodge Chrysler Jeep Ram

We met McKinley at Palmer Chrysler/Jeep during our final stop ater visting Ford, GMC, and Toyota dealers. Frankly, we were fairly certain at the time that we would be purchasing a high end/luxury SUV signif stop ater visting Ford, GMC, and Toyota dealers. Frankly, we were fairly certain at the time that we would be purchasing a high end/luxury SUV significantly more expensive than the Jeep Grand Cherokee Overland/Summit which McKinley steered us toward. We were focused on full range luxury features, safety, mechanical reliability/performance and competitive fuel performance. Without "down selling" his competitor's products, McKinley talked us through extensive comparisons and his incredible knowledge of the Jeep convinced us we could meet all our objectives/needs in an SUV with the Grand Cherokee Overlad/Summit. While price was not our top priority, the value/price advantage with the Jeep and the dealership were evident through McKinsey's presentations and discussions. We made seveal visits to drive and re-examine the vehicle and took up quite a bit of McKinsey's time as we needed to convince ourselves that this was the right product to meet our current and long term needs. His schedule was "jammed" but he found the time and patience to make my wife and I feel we were his exclusive focus. Without the traditional hassles normally associated with many car purchasing proceses, he created a very profesional, comfortable dialogue and quickly gave us an unsolicited price he felt would be approved by the dealership. We had done a significant amount of pricing research and while the price range McKinsey mentioned was not the lowest we had seen published, it was a very fair and highly competitive offer. Our impressions of McKinsey, the individuals we observed during our visits and the reputation of the dealersip more than offset any price differences in our decision making process. The day we needed to make the final purchase decision was a day McKinsey could not be at work. He made sure that an outstanding associate DJ Wilkes) was available to complete the transaction. This demonstration of cooperation, continuity, and teamwork completely reinforced our pruchase decision. More

very nice people happy with my jeep and the price i got it at thanks to randy and nick i really like doing business with this dealership i would do more there and recommend it to other people they kept in it at thanks to randy and nick i really like doing business with this dealership i would do more there and recommend it to other people they kept in touch with me the whole way thru the deal thank you More

I stopped by to LOOK at a 2010 Doge Charger with my family on 04/06/2011. I was so impressed with the customer service along with the quality of knowledge that Mr. White gave me on the car I immediatel family on 04/06/2011. I was so impressed with the customer service along with the quality of knowledge that Mr. White gave me on the car I immediately made a purchase without going to any additional dealerships. Mr. White was friendly and had complete knowledge throughout our visit. He went ABOVE and BEYOND to assure us customer satisfaction. We were offered beverages and he made sure that we were comfortable throughout our purchase. He called me SEVERAl times AFTER I made my purchase to make sure that I was satisfied with my purchase and to make sure that he could assist me with ANY and ALL questions that I may have had. I have made several car purchases in the past but I have yet to come across a dealer that I have received several "thank you" letters and calls from, he even asked me to stop by the dealership on my break so that he could go over the car with me item by item. Tony made me feel special and I will be more than happy to refer him anyone that is in the business of looking for a car. He is one of the best in the business not to mention my family and I observed the way that he worked well with co- workers and other customers that also made a purchase that day. Thanks Tony , May you continue to be blessed in this business. Sincerely, Irish Lovett More

We had spent several weeks visiting various Jeep dealers, comparing prices and options, as well as shopping the used market. We visited the Palmer dealership again because not only did they have the color/o comparing prices and options, as well as shopping the used market. We visited the Palmer dealership again because not only did they have the color/options we were looking for, it was several thousand lower than anywhere. Once we had test driven the Jeep, our salesman guided us into an office which he promptly left for several minutes. He came back with papers for us to fill out (credit app type information), and left again. A few minutes after we had completed those he came back and collected them and again left. Then began a process of bringing in offers in the form of an estimated monthly payment. We would ask a question ranging from "how long is the length of this loan?", to "what is the impact of putting another thousand down?". For each question he would leave again for a few minutes and return with a new number scribbled on the paper, each time asking if we were committing to buying the car. At roughly the hour Mark of us being at the dealer we said show us the loan details and we will buy it for that price. Not a problem he said and promptly left for 20 minutes. This began a ritual of every 20 minutes he would stick his head in the door, telling us the finance guy would be with us in "just a few minutes" and leaving promptly. Two and a half hours after we agreed to purchasing the car, I left the office and expressed my displeasure with the sales manager and told him we were leaving. He added to a by now long list of apologies for our wait, and within a few minutes we were finally speaking with the finance guy and looking over loan papers. Clearly aware of our wait and our mood this process was very quick and without issue. Finally we were done. Thank goodness, as we were ready to leave at this point. Of course we were not able to as they were unable to locate our new vehicle. I was told they were filling up the gas. When we finally left we were thrilled. Sadly more thrilled to leave than the fun of a new car. On our drive home, we had to pull over to read over the owner's manual as the dealer hadn't gone over something as simple as turning on the headlights. I had really thought it couldn't get any worse but the next day I got an email from one of the gentlemen who sold me the car. It began "It has been a couple of weeks since you submitted your request to us here at Palmer Dodge. I do not know what your current status is in the market and wanted to contact you." I love the car. I've wanted a Jeep for quite a while. The price was literally the best I found in Atlanta. I completely regret buying it from this dealer however. Hindsight is 20/20, and in hindsight I would have been much happier spending 2-3 thousands dollars more at a Jeep dealer that would have made half an effort. More

sales staff was friendly (ASK FOR DJ) and knowledgable, a very rare thing in this city. we looked at two or three different vehicles and the salesman and the manager did whatever it took to make the deal wor very rare thing in this city. we looked at two or three different vehicles and the salesman and the manager did whatever it took to make the deal work. when i thought the deal fell through and was not going to work out, they went the extra mile to send me home with a new 1500 More

I stopped by the dealership to look at the new 2011 Jeep Grand Cherokees. I spoke with Randy Dombrosky and he was very helpful without being pushy. We test drove a few Jeeps and then went through their en Grand Cherokees. I spoke with Randy Dombrosky and he was very helpful without being pushy. We test drove a few Jeeps and then went through their entire inventory trying to find the perfect one. Their sale had ended but they went ahead and honored the price anyway and gave me a great price on my trade-in. They were very easy to work with and I would highly recommend them. More

The purchasing experience from Palmer Dodge was very positive. The people involved in the purchasing process were very kind and helpful. I feel as though a fair deal was negotiated for the vehicle I p positive. The people involved in the purchasing process were very kind and helpful. I feel as though a fair deal was negotiated for the vehicle I purchased. If another Dodge vehicle is in my future, I would certainly return to this dealership. More

The experience at this dealer was very pleasant. Never once felt pressured into anything and the information was given upfront. I originally contacted Nubian through the dealership website and he was quic once felt pressured into anything and the information was given upfront. I originally contacted Nubian through the dealership website and he was quick about responding to emails and provided accurate information up front. Very easy to do business with. More

This was my second purchase from Palmer Dodge Chrysler Jeep in two years. I was just as impressed with them during this purchase as I was the first time. I am a female so I am always weary when buying a Jeep in two years. I was just as impressed with them during this purchase as I was the first time. I am a female so I am always weary when buying a car. I feel confident in the staff at this dealership and trust that I am getting a good deal for the money spent. The staff are knowledgeable, helpful and above all else, trustworthy. They understand that your time is valuable and are fast with the sale and accompanying paperwork. I will continue to buy all of my vehicles from this dealership and would recommend them to anyone looking for trustworthy staff, a great vehicle, and a competitive price. More

I REALLY LOVE THE WAY THEY ANSWERED ANY QUESTIONS I HAD AND THEY WERE VERY HELPFUL WITH MAKING SURE I GOT THE CAR I WANTED. I WOULD REALLY RECOMMEND THIS COMPANY TO ANYONE WHO IS LOOKING TO BUY A CAR. THEY AND THEY WERE VERY HELPFUL WITH MAKING SURE I GOT THE CAR I WANTED. I WOULD REALLY RECOMMEND THIS COMPANY TO ANYONE WHO IS LOOKING TO BUY A CAR. THEY WERE ALL JUST VERY FRIENDLY PEOPLE. THEY MADE MY FIRST CAR PURCHASE VERY PLEASING AND I WOULD GO BACK IN THE FUTURE IF I EVER NEED ANOTHER CAR. More