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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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April 22, 2020

Tim did a great job communicating with me throughout the day and my vehicle was finished on time. The shuttle picked me up even though it was after 5pm. Thanks! More

by mnavin
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
April 22, 2020

The people are very nice and friendly. The service performed was done quickly. My questions were answered. The lobby was clean and the chairs were spaced 6 feet apart. I will definitely be back and r More

by thereaivey
Recommend Dealer
Yes
Employees Worked With
Joshua Robinson
April 21, 2020

Service was good, quickly able to take care of my issue. Clean waiting area, I was able to get work done while I waited for my vehicle. More

by Mmcvay33
Recommend Dealer
Yes
Employees Worked With
Wally Clark
April 20, 2020

Joshua from the Service Department was awesome. He was patient, polite and thorough about the service I was to receive. Keep up the great work! More

by Pking
Recommend Dealer
Yes
Employees Worked With
Joshua Robinson
April 18, 2020

I brought my vehicle in for routine maintenance. The service was fantastic and speedy. Patti is my go to in service always makes sure to get things done right More

by Leo
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2020

My battery died unexpectedly and w/just a phone call they got my car in immediately and had the battery replaced the next morning. pi k up was efficient too More

by netteshiem.jeff
Recommend Dealer
Yes
Employees Worked With
Joshua Robinson
April 16, 2020

I love the dealership it is very nice and organized. Tony Ramirez is a great mechanic and he is very professional. I wasn’t happy with the guy that helped me named Wally I believe he works in the service dep More

by racheljean_94
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, Wally Clark
April 16, 2020

I feel that I was over charged for diagnosing the power steering leak and will not return to this dealership for service or repairs in the future. More

by mrkhalloran77
Recommend Dealer
No
Employees Worked With
Wally Clark
Apr 27, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Mr. Halloran, We appreciate your business and your taking the time to provide this review. We value our customers' input and want to do everything possible to make sure their needs are being met in a friendly, helpful, timely, and professional manner. After exchanging messages once here on DealerRater, I then tried reaching back out to you on April 20, but received no response. If you have a free moment to contact me to discuss things further it would be greatly appreciated. You may reach me at my direct number or e-mail address below, during the hours indicated. Thank-you and have a nice day! Sincerely, Jim Brinkman Customer Relations Mgr. Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-W, 8am-6p (temporarily during COVID-19 scheduling restrictions)

April 14, 2020

They used all of the COVID19 safety guidelines. They were fast and friendly. My repair was under warranty and I was charged nothing. I am very pleased. More

by xlackz
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Spencer
April 14, 2020

Service was terrific. Service people were attentive and curtiose. We received a call with the details fir the repairs and the vehicle was ready that day. More

by Hufenmom
Recommend Dealer
Yes
Employees Worked With
John Caretta, Joshua Robinson
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