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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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June 16, 2020

Every person I had contact with was very friendly and professional. Service was performed in a very timely manner. The courtesy van driver was also friendly and professional. More

by bohaver
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Robinson
June 16, 2020

Clean, neat, friendly staff, nice selection of vehicles, location is ideal for me, would not consider a different dealership! Consider what I said when scoring this dealership!! More

by jmolnar3
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Zeihen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Wampole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Amburn, Tonya Tatro, Teddy Hendrix, Jessica Spencer, Wally Clark
June 16, 2020

Always fast relatable service. Always a pleasure to work with Pattie and that is why I only buy cars from Palmen of Racine. Thanks again! More

by tommyvanoost
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

Almost putwrongoil if I wasn't theretowatchthemwork paidforsyntheticwithcoupon showedcouponbeforedroopedofthecar staid there for 4hrs waiting on my truck. Givenarentalcar whentruckwasfinished gotacalls More

by truealboking
Recommend Dealer
No
Employees Worked With
Timothy Delord
Jul 01, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for this review and taking the time out of your busy schedule for our subsequent phone conversation to help straighten things out. I appreciate your patience and understanding, as well as the fact that you are considering giving us another chance to regain your trust in Palmen's service department. Please feel free to contact me directly if you ever need anything down the road, and have a great day! Jim Brinkman Customer Relations & Courtesy Transportation Mgr. Palmen CDJR of Racine - Service Department Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

June 15, 2020

Oil Change Patty was very thorough and professional at the time of check in and check out. She reassured me that my truck and keys had been sanitized. More

by dkreimer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

Great people and easy to work with. In and out is a short time and they are straight forward with the work that is scheduled to be completed. More

by FALTERGOTT
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
June 15, 2020

Very helpful in taking care of my issues. I had problems with my power windows that was resolved in a timely and and efficient manner. More

by Tj
Recommend Dealer
Yes
Employees Worked With
Wally Clark
June 15, 2020

This was a very good customer experience and the work area was clean. Helpful staff explaining service and excellent customer service. Quality workmanship. Completed as told. More

by rdmulli
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2020

I was so grateful for my Service Rep. He was very pleasant and made me feel very relaxed. I never knew that this is how Service was supposed to be done. I have always been reticent to go to Ewald. I’ More

by pjlayton
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
June 13, 2020

No one there and I stood there waiting with no Introduction or welcoming words. After several minutes standing there one of the other guys says “he’ll be right with you”. Finally got the jeep bac More

by Jruesch
Recommend Dealer
No
Employees Worked With
Timothy Delord
Jun 29, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

We have tried reaching you by private DealerRater message a few times since receiving this review on June 13th, but received no response. Additonally, we were unable to find a customer here recently for service that matched the possibilities of your screen name used for purposes of this review. If you have a free moment to call or e-mail, we would still appreciate the opportunity to address your situation. Thank-you and have a nice day. Sincerely, Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

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