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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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July 21, 2020

The service I received was excellent. I was in the middle of a trip and they took time to solve my problem with kindness. Thank you. More

by Bobbie
Recommend Dealer
Yes
Employees Worked With
Joshua Robinson
July 21, 2020

Very pleasant people just went in for an oil change, brake check and tire rotation they even gave me a free car wash which I was going to do later. Great job More

by patti411870
Recommend Dealer
Yes
Employees Worked With
Wally Clark
July 20, 2020

Very easy for getting an appointment, very knowledgeable on what I needed. He kept me advised as to the problem. Service was very quick. Everything was taken care of. More

by rgch2o
Recommend Dealer
Yes
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delord
July 18, 2020

Oil change, oil filter and tire rotation Always a pleasant experience. I deal specifically with Patti Ostergaard and she is one of the most knowledgeable, professional individuals I know. I c More

by MJTRUCKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2020

Maintenance on my vehicle I've always dealt with Wally Clark and rely on his expertise and advice. He understands what my car needs to keep running in the best condition. More

by suebee602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
July 18, 2020

Quality work but they need to keep time slots that are reserved on time. Felt service was quality. That's why we come back to our dealer. More

by masoly
Recommend Dealer
Yes
Employees Worked With
Tom Berlin, Timothy Delord
July 17, 2020

It helps the customer feel welcomed when the customer walks in to their service drive. A good morning? How can I help you? Maybe ask the customer if they have been helped? Basics. Service writers/consult More

by Got the T-shirt
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

I apologize for the fact that you were not greeted in a proper or timely fashion. It is certainly not the way we do business or wish to be perceived, and I assure you it will be addressed. We value our customers' input and want to do everything possible to make sure their needs are being met in a friendly, helpful, timely, and professional manner, so if you wish to discuss this or anything else further please feel free to give me a call. You may reach me at my direct number or e-mail address below, during the hours indicated. Thank-you and have a nice day! Sincerely, Jim Brinkman Customer Relations Mgr. Palmen CDJR of Racine Service Department Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

July 17, 2020

Was able to book the appointment online for the day of. My vehicle was ready well before they estimated making it so quick and easy. Thank you! More

by abbigail.ewert
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2020

Always get the best of care from Palmen Dodge. Everyone is right on top of their game. Never any complaints about the work they do. More

by jrasmussen35
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2020

My appointment was on time and they took care of my vehicle in a thorough manner. My vehicle was returned to me freshly washed and they explained all that was done to it More

by mrcub2
Recommend Dealer
Yes
Employees Worked With
Wally Clark
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