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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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July 27, 2020

Always great friendly service and quality work. My vehicle is always ready when they say it will be. Always advised to the work being done. More

by tp8field
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2020

Patti kept me informed on the status of my vehicle. Waiting area was clean and sanitized. Wish there would have been more jeep Grand Cherokee in the lot to look at while I was waiting. More

by phil1
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2020

This dealership has stepped up. They listen to me. They were polite and professional. They kept me informed to what they found while inspection of my requested concerns. More

by vball7
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2020

Palmen was able to fix my Jeep in a timely manner with calls throughout the day with their progress. The safety measures that are in place when dropping off my Jeep were top notch. More

by Jenny.blaeske
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Collins, Wally Clark
July 23, 2020

Patti in the service department was extremely professional, helpful, and courteous. We brought my wife’s Hyundai there because of the professionalism and dedication to our needs as customers. Wou More

by andyhavron
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2020

Had runners taken off car within 24 hrs. Runners were to narrow for a step and my foot came off. Afraid I would hurt myself More

by Carol Winterle
Recommend Dealer
Yes
Employees Worked With
Wally Clark
July 22, 2020

Disappointed that the sensor was not covered by the power train warranty and that it was hard to get at. Almost would have cost an extra $800 if they weren’t able to get at it. Another Chrysler design flaw. More

by drewafranklin
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark, Joshua Robinson
Aug 06, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

We tried reaching out privately when you originally provided this review, but received no response. I apologize again that you are seemingly unhappy with some of the design of your vehicle. We here at Palmen hope that you know and feel that while we have no control over any design flaws you may perceive, we are always here to help with any issues or questions you may have. Thank-you for your business and taking the time to provide your valuable feedback. Both are appreciated! Sincerely, Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct#: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

July 22, 2020

Great service! Reliable! Was very easy for them to understand what I needed done and will probably go back in the future if I need some work done! More

by Tylerjeremyjohnston
Recommend Dealer
Yes
Employees Worked With
Wally Clark
July 22, 2020

Always a pleasure working with Patti. It's good to know my vehicle is in good hands. Wally the Service tech was also great in looking at somr concerns I had and explaining. More

by STECKYE
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2020

They are the only ones who found the problem with my car, after having it looked at by another dealer a few times and another dealer just recently. Have had the issue for over 2 years More

by loreend
Recommend Dealer
Yes
Employees Worked With
Joshua Robinson
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