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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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August 07, 2020

I already completed this survey a couple of weeks ago. I I already completed this survey a couple of weeks ago. I received very good service and very good customer treatment. I would definitely keep going More

by jodysethi
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
August 07, 2020

I can always get an appointment for service when needed. Everyone is friendly. Especially Patti in service. Very nice! Waiting area very nice and comfortable. More

by eddahse
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2020

Great service. Clean waiting area. Everyone was wearing mask. Although several of the sales staff were wearing their masks under their noses. That is wrong. Would hope that this is addressed. More

by bbabak
Recommend Dealer
Yes
Employees Worked With
Wally Clark
August 06, 2020

Great service. Prompt response. Explained all the issues Great service. Prompt response. Explained all the issues clearly. Take time to explain all the automobile repairs which need to be taking care Pr More

by chelvadurai
Recommend Dealer
Yes
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
August 06, 2020

They were very helpful. This was a good experience. My oil change was done in a safe, efficient and timely manner. I will certainly return. More

by statler
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Collins
August 05, 2020

Honest and very nice to customers and gave options to save money on the repair for my jeep I'll bring my jeep there again to get its PCM replaced. More

by Vinny
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2020

I had a great experience with my service. Would recommend! Everyone was very nice and helpful. I have bought 2 vehicles here and am looking into getting another! More

by zdswank
Recommend Dealer
Yes
Employees Worked With
Randy Rogers, Timothy Delord
August 04, 2020

Periodic maintenance As always, Patti and all the shop people did an excellent job of getting me in on schedule and out in a very short time frame...I appreciated it More

by Palmen Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2020

Patty in service is awesome. She is very thorough and is up-to-date on what the vehicle needs but doesn't try to push things that aren't necessary. It's what I look for in a service department. I've been to More

by anielsen26711
Recommend Dealer
Yes
Employees Worked With
Joshua Wampole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2020

You guys are a joke!!!! Absolutely have lost a customer. Thanks for nothing A waste of time and a waste of money Bye bye Dodge More

by kandkwillis
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
Aug 19, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

I am sorry that you feel this way, but unfortunately have no idea why you are so dissatisfied. I show you had your vehicle in for a diagnosis (updating along the way) of a check engine light showing "misfire at idle", for which we then provided an estimate for repairs, and which you subsequently declined. I tried reaching out to you when we were initially notified of your review on August 4th, but received no response. If you would like to contact me with additional information about anything negative that happened along the way, I would gladly try to see if there is anything I can do to make you feel better about your experience here. You can reach me by responding privately here on DealerRater or by using any of my contact info below. Thank-you, and have a nice day! Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct#: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

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