Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Palmen Dodge Chrysler Jeep Of Racine - Service Center
Racine, WI
1,499 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center
Sort by
August 28, 2020
Worst place to go to get anything done! For starters, the attitude of the establishment as a whole. Also they are so unprofessional. I took my jeep to get work done and it was a nightmare. First I figured I attitude of the establishment as a whole. Also they are so unprofessional. I took my jeep to get work done and it was a nightmare. First I figured I was gonna wait, as I should have, they lost my keys. I ended up taking a shuttle because Wally said it would bee longer than the stated time on my appt schedule. So, naturally, I took a shuttle instead of waiting and wally said he would call at end of day. No call. I called and called and the receptionist just spun me around. So I went there and long behold wally is there and is rude because he never called me or updated me about my vehicle. I find that very unprofessional. He proceeded to just walk around frantically not letting me know that he was looking for my CAR KEY!!! OMG How does that even happen. They lost my car key!! He made the problem seem like I made it happen. They definitely make you feel unwelcome at this establishment. I DO NOT recommend this place to anyone. More
by tracytorres1984
Verified CustomerEmployees Worked With
Wally Clark
August 27, 2020
I had a wonderful experience in the service department. I felt safe, welcomed, and comfortable as I waited for my backup camera to be fixed. And they fixed it and now I’m happy! felt safe, welcomed, and comfortable as I waited for my backup camera to be fixed. And they fixed it and now I’m happy! More
by Mmpatch
Employees Worked With
August 27, 2020
Very quick and professional service. We have always received superior service from Palmen.we would like to see more of being able to use a loaner vehicle though. Thankyou. received superior service from Palmen.we would like to see more of being able to use a loaner vehicle though. Thankyou. More
by JMFINLEY001
August 27, 2020
Everything went like clockwork. Parts Dept was very helpful and maintained communication with me. Your Service Dept did a great and thorough job! Jeep is running great! Thanks. helpful and maintained communication with me. Your Service Dept did a great and thorough job! Jeep is running great! Thanks. More
by hotstix225
Employees Worked With
Wally Clark
August 27, 2020
The guys that waited on me were okay .I highly recommend Patty. Wish they would of been informed me that if I wasn't waiting for my car they would work on it later, Because of that my journey wasn't ready Patty. Wish they would of been informed me that if I wasn't waiting for my car they would work on it later, Because of that my journey wasn't ready til the next day,I wasn't happy about that. More
by BONRUNNING
August 27, 2020
The service rep appeared to be so busy I felt like I was invisible. A simple hello I’ll be with you in a moment would would have made me welcome. invisible. A simple hello I’ll be with you in a moment would would have made me welcome. More
by skyhighjames
Employees Worked With
Wally Clark
August 26, 2020
Poor brought in for a check engine light came out 10 minutes later check engine light went back on and they wanted to charge me again for a diagnostic for poor poor minutes later check engine light went back on and they wanted to charge me again for a diagnostic for poor poor More
by Mszymandera
August 24, 2020
The only department I worked with the service department. They were very friendly and explained everything. I would recommend this service department to any one They were very friendly and explained everything. I would recommend this service department to any one More
by maderosier8@gmail.com the you
August 24, 2020
The process was easy to check in and pick up. Wally went over everything and asked if there was anything else which they could look at. Was very happy with the service. over everything and asked if there was anything else which they could look at. Was very happy with the service. More
by scotty53172
Employees Worked With
Wally Clark
