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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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September 14, 2020

Good but fault Went for oil change & ailment it took 4 Good but fault Went for oil change & ailment it took 4 hours that too Damm long i had a appointment but i quess it doesn't matter More

by halljettie29
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2020

Every one was super nice! Especially Patti. I got my breaks done and every thing went very well. The shuttle service is very convenient and helpful. More

by kathrinj1397
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

I had my vehicle work tan after a fuel pump relay fuel pump went out and remote start issue I have a gas cap when I pick up my vehicle after going to the gas station not happy and am being rebuild to have More

by andersonsummit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Sep 28, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review and speaking with me back on 9/11 when we first received it through this site. Knowing you have been back in a couple of times since then and now, I wanted to wait to see how those subsequent visits turned out before responding again. It is my understanding that your last two visits were handled for no charge; the first resulting in a repair of a blocked fuel inlet, while the second ended with a diagnosis suggesting the need for a new PCM which we provided an estimate for, and you declined. I am assuming and hoping that you have had no other related issues at this point and wish to thank you for your business, patience, and understanding, over the past few weeks. If there is anything else we can do, please feel free to let us know and we will do our best to assist. Thank-you and have a nice day! Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

September 11, 2020

Nobody spoke to me about the service work done or went over the multipoint inspection. This has happened too many times. I won’t be back. More

by jacksonmarcr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for your business and taking the time to provide a review; we appreciate both. It is my understanding that Patti has already called you to discuss further, things are all okay, and that although you are moving away from the area soon, she has put a free oil change on your account for you to use if you find yourself back in town. We are sorry to see you go, but glad it was able to be on good terms. Good luck in your new home! Thank-you and have a nice day. Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine

September 11, 2020

Great service and freindly staff. Purchased vehicle from Palmen and trust service department for quality work. Will always recommend to family and friends. I will keep going back. More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
September 11, 2020

Great experience coming from out of state. They gave me exactly what I asked for. Bathrooms were clean and COVID safe which is important for someone 65+ More

by ralph.jacob33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

Patti is such a joy to work with. She is a very friendly lady and super kind. She contacts me as quickly as she can I trust her. More

by PACKERFRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2020

I go to Palmen of Racine because I chose to deal with Matt Collins. When we need a new vehicle, he is the first person I contact. I have been purchasing my vehicles from him for years. I also like to More

by GBPACKERS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Collins, Wally Clark
September 08, 2020

The service was exceptional. The service writer, Patti, was very friendly and professional. I brought my car in for a recall and routine maintenance. Everything was done quickly and they even washed my ca More

by jgallo7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, John Caretta
September 08, 2020

Friendly staff! Best dealer service center! Clean and comfortable waiting area. Happy I bought my car from this Palmen dealership. Jim and Patty are so helpful! Very happy with everything More

by deda88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman
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