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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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September 24, 2020

What Others SayI am a loyal customer and feel i get a What Others Say I am a loyal customer and feel i get a good deal when i go to Palmen and i am very happy with my purchase More

by rnswanson50
Customer Service
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
September 24, 2020

Great timely service as always from Palmen in Racine. They have always seemed to keep the best interest of their customers in mind. Palmen Motors remains at the very top of my recommendations list. More

by TB-onethree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman
September 24, 2020

Very accommodating! Service is 10. Always satisfying. My right rear passenger side tire was leaking air. There was something in the tread and had it repaired . they're very helpful and worked me in the sche More

by Kathryn Hess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
September 23, 2020

The people always so nice Whenever I have to have service done on one of my Jeeps. Very accommodating and friendly and the shuttle service is awesome. I don't know if anywhere else that picks you UP, not jus More

by norman.lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
September 22, 2020

Great place to take my truck to get service. Patty in service is great to deal with. I have recommend the dealership to lots of friends and family. More

by ezab24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2020

Wally and the crew did a great job and really took care of our ssrvice needs. We appreciAte the service and love this dealership. Thanks for everything! More

by cyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Gedgaudas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
September 18, 2020

Brought car in for broken door lock. We’re told by dealership that parts surrounding lock would Most likely break during repair. Those parts are not covered by extended warranty. Dealership has no co More

by Tammi Clementi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Caretta, Wally Clark
Oct 02, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for the review and your patience and understanding during this confusing situation. It is my understanding that we did indeed get things all worked out with the parts issue and coverage for this repair with the warranty company, and that everything has been taken care of as of Thursday, October 1. I apologize for any inconvenience this may have caused, but sometimes warranty companies try to look at things strictly in black and white, and only consider the gray area once coaxed to do so either by us, the customer, or both. I hope we have been able to regain your trust and will continue to be here for you if you need anything in the future. Please feel free to contact me directly if there is anything else you need or wish to discuss, and I will be glad to try to help. Sincerely, Jim Brinkman Customer Relations Mgr. Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

September 16, 2020

Oil change on Jeep. I needed to have a synthetic oil & it was kind of pricey versus my normal oil changes. Next time I going to shop around & see if I can get a better price. More

by DEE4HIMONLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2020

Patty in service gives excellent customer service as well as Patty in finance. Patty in service made sure that I had a rental car and was ready to go More

by Jenfri76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2020

The person who helped us was very nice and answered all our questions. However, we had an appointment for just an oil change at 4:30 and did not leave till 5:20. There was no issues with the car prior. I More

by Kmhaberle1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
Sep 17, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for your business and taking the time to provide this review; we appreciate both. I apologize that you feel things took too long, but we normally provide a 45-60 minute completion time for oil changes (60-75 minutes if with a tire rotation), just so you can have the proper expectations going forward. Again, we thank-you for your input and hope you have a nice day! Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

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