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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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October 02, 2020

Not happy with the service I got. When I bought the truck their was a problem with the brake assist. I was told it would be taken care of but lt was not. So poor service not happy. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Zeihen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
Oct 19, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review and taking my call the other day. Both are appreciated, as all customer feedback is valuable and helpful to our dealership. I am glad we were able to discuss your situation and us both having a better understanding of where things are at right now, nearly five months after your purchase. Please feel free to contact me or Bob directly if you change your mind and wish to have the repairs done with us paying half of what you were quoted and we can get that set up for you, while also providing a loaner vehicle if you wish. Thank-you for your patience and understanding, and have a nice day! Jim Brinkman Customer Relations Mgr. Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

October 01, 2020

Palmen Motors is where I go for excellent customer service, the JEEP brand, and all around great team. Patti Jo Ostergaard, Service Advisor, is an asset to the team. When I go for service, she ensur More

by KUHLMAN2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

Good service overall, fairly quick in time and good value price. An offer of a drink would have been good - but COVID-19 makes that more challenging than before. More

by M E Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

I will continue to use Palmen as long as you keep the fantastic reps in the service department! They are very nice and informative, every time I show up. More

by jbecker0717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
September 30, 2020

Tim is the “bomb”! I feel good coming in for service. The techs do a great job on my Jeep too. You are my go to dealership forever, Ewald sucks. Peace ☮️ Paula More

by pjlayton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
September 28, 2020

Everyone was so nice. Wally Clark was very helpful with everything.since I didn't see his name parts salesman was 220 5 rating very knowledgeable More

by ski0000098
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
September 28, 2020

Good customer service good service clean dealerships reasonable prices fast service would recommend this dealerships to others 25 words too much don't know what to say More

by teelaw1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

Great service and discounts with coupons, etc. Tim communicated well all the potential costs and timeline for all the fixes. it was a good experience. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
September 25, 2020

Got everything done no problems car wash Clem waiting room why do you need 25 words that’s why I don’t like doing this survey More

by jmundy0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

After many attempts to have my radio fixed, they finally found out, i needed a new one. They exchanged it out and so far it works great! More

by tderby7297
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
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