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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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October 23, 2020

Wally was courteous and thorough. The work was done promptly. The staging area and waiting areas are clean and big enough to allow for proper social distancing. More

by Tony
Recommend Dealer
Yes
Employees Worked With
Wally Clark
October 22, 2020

Awesome work, friendly customer service. Took care of the problem. Here are some more words so that this will be accepted by your minimum word count More

by DWOHLGEMUTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2020

Palmen Dodge Chrysler Jeep is the BEST place to go for service. Patti is an absolute professional! I trust her completely! She won’t sell you what you don’t need. Work with Patti and you won’t be disappoi More

by BEETLECRUZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2020

Service staff (woman) was kind. Even though I scheduled the appointment a week prior it took over an hour and a half for an oil change! When I got back in the truck, they never reset the oil life indicator More

by Yeaok
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as we greatly appreciate and value our customers' opinions. I tried reaching out to you to follow up further as to your service visit but was unable to obtain the information from you needed to do so. I can however assure you if anything caused your oil change to be longer than expected, it was definitely not something the sales manager had anything to do with, as that is simply not how we do business here. I would still welcome having a conversation with you, giving us the opportunity to explain what actually happened that day to prolong your visit. My contact info is below if you wish to do so. Thank-you and have a nice day. Jim Brinkman Customer Relations Mgr. Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Nov 04, 2020 -

Yeaok responded

Where is believing the customer is always right? Why would I waste my time on a lie. Your dealership continues to amaze me. “That is obviously well within your rights, but feel it is a little unfair to accuse us of what you have without giving us the opportunity to factually explain the actual reason, as I guarantee it is not what you claim it is.” You can’t guarantee anything, rather it’s the opposite. I can, and I did with my aforementioned testimony of what Actually happened, you refuse to accept It

October 19, 2020

Like the location. Such a friendly welcome when I pulled in. It made me feel like I was coming in to see adware friend. Love it. More

by reyna1icia0517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2020

Always an easy in and easy out for service at this location. My service writer is the best Palmen Racine is fantastic always a pleasure More

by Leo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2020

The service conducted in replacing the engine was done in a very quick and excellent manner. Getting to the point where we agreed that replacement was necessary was painful. The consumption test lasted over More

by Jkkenix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, John Caretta, Wally Clark
October 16, 2020

Was very pleased with palmen and will happily be returning back and will be letting my friends aced colleagues know that palmen is a great place to buy a new or used car More

by Marialopez2113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Berlin
October 15, 2020

The only reason I didn’t rate higher was the 20+ minutes to wait in line to get to the service desk. 5 people in line, 1 person available. More

by plhannes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Friendly, knowlegeable and helpful. I don't have twenty Friendly, knowlegeable and helpful. I don't have twenty five words. Thank you I shouldn't have to say this in a specific amount of words. More

by erniemulder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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