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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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May 25, 2021

Patti my service advisor is simply the best. Personal, attentive service each and every time. It's why I will be bringing my new Spider to Palmen for all it's service as well. More

by thegoedlund
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

Service, promptness as well as quality of service was great. Patty has always been welcoming. I'm grateful for the everything that was done. I look forward to being serviced in the future. More

by hdmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

The service was excellent again and it was nice and easy making the appointment online. Patty my Service Advisor was very welcoming and informative in answering my questions along with good recommendations More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Spencer
May 25, 2021

I’ve been buying and getting my cars serviced at Palmen in Racine for decades. The staff are friendly and work hard to make sure I’m treated well. More

by QUEST4ED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

Pati was excellent help when I went in for my safety recall. The service center was short staffed from what it sounded like, but Pati was very kind and efficient and took care of everything I needed. I More

by Jaymie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

I'm very Disappointed that Palmen couldn't get to the bottom of my Heating n Cooling system problems But it is what it is! More

by guadalupe.ramirez21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Jun 08, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Rafael, Thank-you for taking the time to provide this review, as well as the added messages and phone conversation we shared. We appreciate all customer input and consider it valuable. I am sorry you were disappointed with your recent visit and the fact that we were unable to fully resolve your heating/AC problem within your budget, but do appreciate the fact that you plan to remain a valued customer. If you ever need anything at all, please do not hesitate to contact me and I will be glad to assist any way that I can. Thank-you again and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@yahoo.com Hours: Mon-Fri, 8am-6pm

May 24, 2021

Got in without delay! Great service. Now just adding Got in without delay! Great service. Now just adding more words to meet the 25 words min. I wish we could leave less words bye. More

by ARON.OECHSNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Super fast oil change, Superb Wash, service slow at telling me vehicle was done. Very nice wash guy, pleasant and professional. Great overall experience. Recommended More

by Rob
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
May 25, 2021 -

Rob responded

Awesome service and Wash! Wash guy 5* at Professionalism at your job and Customer contact.. Service guy is very nice but waited a while to be told vehicle was done but very very nice appreciate your overall expertise. Thank you

May 24, 2021

Awesome experience. Patty has always taken great care of my Mom’s Jeep and now mine, too! On time appointment and even got me a glass company phone number that I needed! More

by Diane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021

Friendly staff and good service. Service items were reviews with me prior to giving the keys to verify the work that will be done which was nice. Wait time was a little long though. More

by EA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
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