Back

Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
Contact Dealership

8320 Washington Ave

Racine, WI

53406

Directions

By Type

Showing 2,528 reviews

November 12, 2020

Wally is great to work with and always make the experience efficient. Trust him to take care of our company cars. Thank you for the help More

by MW
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
November 11, 2020

I love your service department I did feel that this time that (Wally I guess his name is )was not really listening to me when I called for the appointment and when he called me to question why it was in the More

by g-e-k17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
November 11, 2020

Tim was very helpful and courteous with a great deal of knowledge. They had my truck fixed right and on time . Highly recommend to friends, family and total strangers More

by ccagle1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

I leased a 2020 Grand Cherokee Limited from Palmen Dodge Chrysler Jeep Of Racine in November of '20. I had the pleasure of working with Chuck Schovain & Mark Amburn. These guys are the absolute BEST!! As More

by DMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Amburn, Chuck Schovain
November 11, 2020

couldn't replace the oil plug, charged 77.00 for nothing, quoted 1600+ had it replaced else where for 200 include oil change and filter. More

by rmoriarity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Nov 25, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as we appreciate any input we receive from our customers. I did try reaching out to you with the following message on November 12, but received no response. While it is unfortunate that we were unable to remove your drain plug, we did work on it up until we felt was possibly the point of no return, where we feared we would break something that would leave the only resolution to be the major repair you were quoted on and declined upfront; basically a worst case scenario. Therefore, you were charged for the time we did spend on the vehicle trying, which was basically one half hour of labor. That all being said, it is my understanding that you had taken it elsewhere before Palmen and they were also unable to remove the plug. Maybe both shops had worked it enough to the point where the third was able to get it off easily? Not sure, but I am happy you got your issue resolved and that it did not end up costing you as much as the worst case scenario we prepared you for, and were trying to avoid. Please feel free to contact me directly if you wish to discuss anything further and I would be glad to help. Thank-you for your patience and understanding, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Nov 25, 2020 -

rmoriarity responded

The first place I took it to was a quick lube and they said they didn't have the tools to remove it, suggested that I take it to you for your expertise....If your service was worried that they would break something why not try? the only suggestion was to replace everything including a front end alignment.... When I took it to a private service station I showed him a picture of the drain plug and just smiled and said no problem and quoted me less then $200.00 before even starting the work....It always bothers me when your getting a quote on anything, not just autos, your given a quote not in the best interest of the consumer but for the one providing the service, it's not always that way but it does seem like what ever cost more is the best way to do it..... I know that I'm just one customer and many are pleased with your service and how they were treated but one time was enough to make me think of returning.... Thank you for your concern, obviously your customer relations is much better then the service that I was provided.. have a wonderful Thanksgiving. Rick Moriarity

November 10, 2020

The service team there is always great. They do a complete and thorough check. Always a smile on their faces. The also explain in detail all that has been done and needs to b done in the future More

by D_BLOUCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

Great customer service from scheduling all the way through the work being done. Always take our Cars to Palmen for service. Thanks Wally, you deserve a raise. More

by Thetland7782
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
November 10, 2020

Great experience all around. Wally did a great job handling everything from checking me in to getting the repairs cleared with my warranty company as well as keeping me up to date. Thank you for great More

by larrabee_alex_bmx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
November 10, 2020

Very professional and very friendly , and timely. Patty is a very compassionate person and always responsive. As always, thanks for working with our family P More

by paulwhuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

Patty in service is fantastic, very knowledgeable and helpful... patty always has a positive attitude and understanding of what I need with both of my vehicles. More

by Jaydigger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
79
...