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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

November 17, 2020

All the personnel at Palmen Racine is very polite and helpful, Tim is excellent and Matt the finance guy is beyond helpful. Would never buy another Mopar anywhere and from anyone else. More

by Noah landvatter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2020

Great service and transparent with me in pricing! Unfortunately I feel the tire pricing is quite high and probably won’t be purchasing tires from the dealership. More

by Justin.liegl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
November 16, 2020

The service side customer service side is horrible. They tried to charge me so much money, I feel because I was a female alone with two kids and no other options! I know xxxxxxxx when I hear it. Definitely More

by leilani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wally Clark
Dec 01, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is greatly appreciated. I initially tried reaching out to you on 11/17 when I was notified of this review, but received no response. I am sorry you feel this way about your visit and would appreciate the opportunity to speak to you about it further, in case maybe there was just some confusion or miscommunication and the service advisor was not doing a good job explaining. Or, have you gone elsewhere to get a second opinion which has led you to believe our quote was too high or not what needed to be done? If so, again I would appreciate the chance to make sure we are comparing apples to apples, as we definitely do not want you to feel we were trying to take advantage of you or your situation, as that is simply not how we do business. My contact info is provided below, or you can simply respond here through DealerRater as well. Thank-you and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8:00am-6:00pm

November 16, 2020

NOT HAPPY with service ..just bought new Ram truck 2020 and no temp and etc reading does NOT show up on screen???? no one seems to be able to fix also called Michigan not able to fix neither and was told More

by hanne roepke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Pfannenstiel
Nov 17, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review and also the additional time to update it to positive in regard to Palmen after our conversation yesterday. I completely understand the frustration you are experiencing with your vehicle, and the factory's not having an immediate fix at the time, and appreciate you editing things to reflect that your issue is not with Palmen in Racine. We look forward to seeing you this week and doing everything within our power to get to the bottom of things, working hand-in-hand with the national tech center. Please feel free to contact me any time you need anything at all and I will be glad to assist. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

November 16, 2020

Vince was great to work with! Would definitely recommend him and the dealership to friends/family for future car purchases. Incredibly happy with my new ride. More

by Julie.sikich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hendrix
November 13, 2020

Sergio is the absolute best salesperson I’ve ever dealt with. He knows how to treat his customers. Best experience ever. His knowledge of the vehicles is amazing. More

by Loutheplumber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Need more knowledgeable technicians. Took way too long to correct problems, creating much tension and additional cost. Patti in service was very helpful in rectifying situation. More

by fran.pond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as any input from our customers is greatly appreciated. That being said, I apologize for the missteps which occurred while servicing your vehicle, but am glad that you feel Patti helped make things right for you. She's definitely one of the best we have here. Additionally, I understand (from a different review) that congratulations are in order given that the weekend ended with you purchasing a new vehicle from Tom Berlin! We are grateful that Patti and Tom seemingly did everything they could to maintain your trust and loyalty, and look forward to continuing to serve you with all of your vehicle needs. Thank-you for your patience and understanding, and have a great day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

November 12, 2020

I had a good experience with the staff. They were very professional and got me in and out in a timely manner. The staff made such that I had a ride home and back to the dealership. Great job guys 😏👍 More

by charlie.johnson05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Robinson
November 12, 2020

Chuck and Matt are two guys who are great to deal with. They made buying the car as easy and painless as possible. They make Palmen a good dealership to work switch. More

by Tom1A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schovain
November 12, 2020

Staff was great, kind and attentive. Appreciated their knowledge and honesty. Scheduling appointment was easy and they got me in on time. The tech who did the work was also awesome and took excellent care More

by maagwal3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
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