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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

January 07, 2021

Helpful courteous no hassles people were very friendly answered questions and delivered the car and I am. Very pleased with Patty and well keep coming back for service or a new car More

by westtm.47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2021

They were able to squeeze me in as I was in town last minute. I choose this location for proximity to work, and being remote I don’t get there as often and it’s not planned out. So the flexibility was ap More

by garrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Pfannenstiel
January 06, 2021

Found a small gouge on the back side of my steering wheel. Only noticed because that’s where my hand often sits. And the multipoint inspection was not as complete as prior visit. More

by Andrewdfour40
Recommend Dealer
Yes
Employees Worked With
Jason Pfannenstiel
Jan 25, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. All customer input is considered valuable and greatly appreciated. Per our separate e-mail communications and details, I sent you a follow-up e-mail on 1/15/2021 indicating we would fix your steering wheel and requesting you to contact me to set at time to get that done. Please feel free to use any of my direct contact info below to schedule the appointment. We apologize for the inconvenience and appreciate your patience, understanding, and cooperation. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mom-Fri, 8am-6pm

January 05, 2021

Recently bought a new Jeep Wrangler from Tom Berlin and the process was super easy and enjoyable. Tom and the Palmer team were really great to work with. More

by Atingwald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Berlin, Teddy Hendrix
January 05, 2021

Our experience with Palmen in Racine was extremely positive. Bob Zeihen treated us with respect, no pressure, and patience. He answered all our questions and we ultimately purchased the truck in a r More

by rmurphey
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Zeihen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hendrix
January 04, 2021

Jason was very friendly and showed interest on taking care of me. Had oil change and tire rotation. Prices are a little high on the oil change. More

by kbeykirch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The price of a synthetic oil change is a little high and not competitive with other places ....but Jason’s friendliness made up for that, Jason Pfannenstiel
January 01, 2021

Tim Delord was a very good Service rep. He very helpful I’ll be happy to use your shop again Thanks Tim Delord for time More

by Wisconsinmale32
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delord
December 31, 2020

Upon arriving one of the service advisors did not have any customers but still directed me towards Wally who was helping another customer and I waited for about 15 minutes to be helped. The other service More

by DSTURINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Jan 04, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is valuable and welcome. The reasoning behind keeping you with your assigned advisor is so all the advisors have time scheduled in between customers in order to update/complete paperwork for customers already here and waiting, or who have dropped off their vehicles and waiting for the completion call to pick them back up; also, they may have an appointment of their own they are expecting shortly. So, just because there was no one standing in front of them, or they were not on the phone, it does not necessarily mean they were available to help someone else's scheduled customer. As for the improper use of a mask, I completely apologize and assure you everyone has been reminded of proper Covid-19 safety protocol, as it is something we feel very strongly about here. Sometimes, not pulling a mask up and wearing it properly is just an innocent oversight and, while not an intentional act by any means, something we need to be very aware of during these trying times of the pandemic. Your evaluation, patience, and understanding, is greatly appreciated and I hope we will have an opportunity to regain your trust in the future. If you wish to discuss anything further, please feel free to contact me using my direct contact info below. Thank-you again and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

December 31, 2020

This is the best Chrysler dealership around. They Always give it their best effort. Sometimes not always able to get it done but sometimes it's like a leaky roof if you know what I mean. Didn't hit the mar More

by nssdpaxton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
December 31, 2020

Wally Kish was awesome explained everything and took care of my concerns. Service writer was great and helpful!!! I will defiantly be back. Thank you More

by richard_scheel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally kish
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