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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

February 08, 2021

Replacing a recall floor mat should never take 1/2 hour especially with a covid 19 still bad. Also people eating at service desks with customers present does look professional to me ! A service rep told m More

by eashingledecker
Customer Service
Recommend Dealer
No
Employees Worked With
Wally Clark
Feb 22, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. It is greatly appreciated, as all customer input is considered valuable and helpful. That being said, please accept our apologies that your visit was seemingly unsatisfactory. I originally reached out to you privately on 2/8/2021 with a response to all of your concerns and offering to speak further regarding anything if you felt it was necessary. Hopefully the response assured you that we took your concerns to heart, dealt with them internally as outlined, and helped regain your trust in Palmen. But, if not, please feel free to contact me at your convenience using my direct contact info below. Thank-you again for the valuable input and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

February 08, 2021

Tim was excellent and very professional. Was very quick with contacting me with questions and when complete. Team did a thorough job taking a look at my truck. More

by Dkuef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
February 08, 2021

Very helpful and honest staff. Service was reasonable, efficient, and timely. Couldn’t be more pleased with the sales staff and the service staff. I would definitely recommend them and I already have! More

by W. Nelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
February 05, 2021

GREAT SERVICE BY CUSTOMER SERVICE REP. TIM, WALLY AND PATTI. HORRIBLE SERVICE BY MANAGEMENT. HOPE THEY RECEIVE GREAT CREDIT FOR THEIR customer SERVICE QUITE FRANKLY. More

by mmccoy10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delord, Wally Clark
February 05, 2021

I called about an issue through an email. They were able to get me in immediately, and the issue was resolved quickly and I was on my way. More

by Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
February 05, 2021

Problem with Ram Box cover not staying shut. My truck was promptly scheduled and the problem was temporarily fixed until the appropriate parts arrive on order. More

by allurnuthin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
February 04, 2021

Service Technician at the counter when checking in was very nice and helpful. Jeep done when promised. Patti even had the Jeep washed before I picked it up. More

by gman2603
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2021

I'm very pleased with the way everything went this time. This is my 2nd lease with palmen. Calvin is a very nice sales person and will get you what you want and make sure that the customer is satisfied. More

by meltdown69er
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin McIlwain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hendrix
February 03, 2021

Patti and the service technicians know their stuff....always a great experience... Palmen does a great job of servicing my vehicles ...just need to convince FCA to bring back the PATRIOT model. More

by Palmen Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Zeihen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2021

It was my best car buying experience I've ever had. Smooth, efficient, professional, courteous, the establishment was clean and cooperative. I enjoyed my experience More

by John_jeson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Rogers
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