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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

February 15, 2021

Service and sales, at Palmer has always been 5 stars. Chuck, in sales, is great. Everyone in service have always been courteous and professional. Thank you to everyone. More

by JEFFJ01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Barsuli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schovain
February 15, 2021

Just had my RAM in for routine service and I want to thank Patty and the Service Department Team for a good job on the Ram and taking care of me. Thanks for your usual great help! More

by RDMINER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2021

I went in to get a new vehicle and Chuck was patient in letting me test drive three different vehicles. Steve (Finance) was also great. More

by Kayla Hansche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Schwaab , Chuck Schovain
February 15, 2021

truck still hesitates didn't fix that's why i bought my 2021 at a dealer out of town always have problem here they told me to drive over 100 miles but the truck runs worse then it did still will not pass j More

by freeappliancepickup2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, John Caretta, Timothy Delord, Wally Clark, Joshua Robinson, Jason Pfannenstiel
Mar 01, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is appreciated. That being said, I apologize that you felt your experience was less than satisfactory and would like to look into things further. But unfortunately, as I indicated in an attempt to reach out to you privately back on 2/15, DealerRater only provides us with your screen name - "freeappliancepickup2" - and I have no way to pull the documentation. If you would like to reply here privately with the first & last name and make & model of your vehicle I will gladly still investigate and get back to you. If you prefer, you can also reply directly using my contact info below. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Mar 05, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

As indicated in both of my previous responses - privately on 2/15 & publicly on 3/1 - I would like to look into your situation further but cannot link your screen name (which is all DealerRater provides us) to any recent customer's service visit. Again, if you would like to reply here privately with the first & last name and make & model of your vehicle I will gladly still investigate and get back to you. If you prefer, you can also reply directly using my contact info below. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

February 14, 2021

Great service department! Fast service great pricing and always a pleasure to deal with. Patti is great to work with. The service department does a great job. More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2021

I had my Patriot in for the 60,000 maintenance and appreciate Patti Ostergaard for all her hard work in setting up the appointment date to making sure my Patriot was serviced correctly. I was able to More

by ttrevino80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wallace Kissh
February 13, 2021

Everyone was great! I’m very happy the whole process took under three hours! I’m very happy with my new Jeep Renegade and love they way it drives in the snow! More

by Katmdelagrave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Tatro, Teddy Hendrix, Jessica Spencer
February 12, 2021

Everyone was courteous and kind. The purchase of my new Grand Cherokee was enjoyable! Preparation of all documents, and presentations were professionally and quickly accomplished. 10 on a scale of 1-10. More

by mglines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Barsuli
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Service department is friendly and courteous and we are always happy with work done on our cars. You need to correct 25 word MINIMUM please. More

by gjbyles51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

I am a return customer. I was very happy with my experience the first time around as well as the second. Both my salesman and finance representative were very helpful in keeping in touch with me and More

by JAEKAE77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Wampole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Barsuli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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