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Palmen Dodge Chrysler Jeep Of Racine
Racine, WI
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,528 reviews
February 23, 2021
Palmen Ram is excellent in their customer service and customer relations. The sales department and finance manager were easy to work with from start to finish. My purchase was from out of state. Calvin M customer relations. The sales department and finance manager were easy to work with from start to finish. My purchase was from out of state. Calvin Mcilwain was extremely helpful and reassuring during the experience. It DID NOT feel at all like a process. Steve and Matt in finance DID NOT push anything unnecessarily, nor did they pressure me at any point. The sales and finance teams made this the HANDS DOWN best vehicle purchase I have ever experienced. More
by RealBuyer
Verified Customer
February 23, 2021
Palmen performed a repair to the Dodge Charger I purchased from them. The repair cost was roughly $4,000 to replace the old camshaft and lifters (roughly the cost of a brand new crate engine from mo purchased from them. The repair cost was roughly $4,000 to replace the old camshaft and lifters (roughly the cost of a brand new crate engine from mopar). Upon completion of the work, I was disappointed to discover they had not changed the oil filter, nor had they replaced all 16 lifters; instead they reinstalled 6 of the old lifters (with more than 140,000 miles of use) onto the new camshaft. I have no doubt the old lifters will fail sooner than later. As such, I am uncomfortable driving the car & will be selling it. I’ve spent over $100,000.00 at Palmen over the last few years, yet was told I could not have a loaner vehicle while the repair was performed. I am truly discouraged. More
by lalaniazwaga
Employees Worked With
Wally Clark
February 23, 2021
Very quick and efficient. I’m glad they checked my car really quick for any problems. They finished much quicker than I thought so that’s always helpful really quick for any problems. They finished much quicker than I thought so that’s always helpful More
by Kevin
Employees Worked With
Timothy Delord, Joshua Robinson, Jason Pfannenstiel
February 22, 2021
Arrived early for appointment. Requested early service if possible. Service manager forgot I was there left me waiting with no status. After I asked 1hour after arriving it was done 45 minutes later. V if possible. Service manager forgot I was there left me waiting with no status. After I asked 1hour after arriving it was done 45 minutes later. Vehicle was returned with service garbage in cup holders. More
by tom124e6
Employees Worked With
Timothy Delord
February 22, 2021
All the staff was great to work with. They went out of their way to make sure I was happy. Completely satisfied with the entire experience at Palmen. their way to make sure I was happy. Completely satisfied with the entire experience at Palmen. More
by sabernathy2012
February 22, 2021
They made buying a car so easy and very fast! I was greeted right away and they showed respect while also being friendly and fun! greeted right away and they showed respect while also being friendly and fun! More
by Oly.mares
February 21, 2021
Service dept lacking large in customer service and communication. Does not stand by their word on repair time and follow up calls. Very disappointed. Also no xxxxx to deal with customer when they are communication. Does not stand by their word on repair time and follow up calls. Very disappointed. Also no xxxxx to deal with customer when they are wrong.... More
by Disappointed
Employees Worked With
Timothy Delord
February 20, 2021
The service man we had was great. (Wally)May not come back other service man were not wearing masks and some customers. Husband has cancer.cant take chances.wally was very busy . back other service man were not wearing masks and some customers. Husband has cancer.cant take chances.wally was very busy . More
by Cydtravels55
Employees Worked With
Wally Clark
February 20, 2021
Service and professionalism always good. However, they charged an extra $24 because I did a five wheel tire rotation. They extra time for them to rotate a fifth wheel could not be more than five minutes. charged an extra $24 because I did a five wheel tire rotation. They extra time for them to rotate a fifth wheel could not be more than five minutes. It was petty to charge this and they should be embarrassed. Anyone with a full size spare should always rotate all five wheels. More
by larrybaab
Employees Worked With
Wally Clark
