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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

March 12, 2021

As always, Patti and the whole service technician team performed at the very highest level . I have 2 cars for servicing, and both vehicles are handled with extreme care. More

by Palmen Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2021

It took over 90 minutes for an appointment that should have been 30. I was passed off from one employee to another, only to be left standing (ignored) for 20 minutes. Once acknowledged, the employee did More

by Kcush13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Mar 29, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. All customer input is considered valuable and greatly appreciated. I apologize for the delay and lack of attention during your recent service appointment. However, it is my understanding that your service advisor has since called, explained, and also apologized. Hopefully, you will give us the opportunity to service you again in the future. Thank-you again for your patience and understanding and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

March 11, 2021

The 2015 jeep I bought first time driving it overheated. I feel all of that should of been checked before it went on the lot. Took me two weeks to get back not happy about the wait More

by Wodzilla1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Barsuli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delord
Mar 29, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. All customer input is considered valuable and greatly appreciated. I apologize for the delay in your repair due to back ordered parts, as well as for the fact that you had an unsatisfactory experience with your first service advisor. However, based on information gathered here and judging by the 4-star rating you provided her, things went much better once Patti took things over for you. Hopefully, when all was said and done, we regained your trust in Palmen to the point where you will not only be back, but also feel comfortable recommending us for sales and service. Thank-you again for your patience and understanding, enjoy your jeep, and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

March 11, 2021

The dealership was very friendly and answered all questions thoroughly. The process of buying a vehicle was made very simple and willing to work with your budget. I highly recommend. More

by Peterson0706
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Collins
March 11, 2021

They did a great job on my oil change. They also were able to find issues before they became major problems They called and went over the problem More

by milwaukeemortgage
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 11, 2021

Had excellent service from both Tom Berlin (the salesman), Josh and Steve. I would give them a 100% rating every time. Worked with me to get the best deal possible. More

by DIANASIEPLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Steve from finance. , Tom Berlin
March 11, 2021

So far I can't complain. They have performed to my expectations and the experiences have been top notch. Keep up the good work! Thank you More

by Steve J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 11, 2021

Wally is always wonderful and is the reason we come back. Do wish our vehicles would have been ran through the wash though. Nice perk that we did not receive. More

by benjdunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 11, 2021

The service area is clean and easy to enter. The service personnel are kind, caring and efficient. It is always a pleasure to bring my vehicle in for service.. More

by maureen.yax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
March 11, 2021

Very friendly and informative. They offered to wash my car after servicing which I thought was very nice. Truly a nice dealership. I will certainly be back. More

by appyluvr145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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