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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

March 17, 2021

Service was good overall however i had to keep my truck there one more day because they did not insulate the front doors properly. This led me to keep their rental truck an extra day. As i was backing up i More

by roberto ruhland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
March 17, 2021

The guy in the service desk was rude to my wife i called the day before and was told we could take the car without an appointment to fix a tire and he didn’t want to take it More

by Jssmll22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Apr 01, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to to provide this review, as all customer input is considered valuable. As I stated in my initial private response on 3/22, I apologize for any misunderstanding and/or miscommunication that led to you or your wife leaving here dissatisfied. I would definitely like to look into things further, but unfortunately DealerRater only provides me your screen name - "Jssmll22" - which I am unable to link to any recent customer visit. Did we end up doing a repair, or are you saying your wife was totally turned away? If we did, and you provide me with the the full name and make/model of your vehicle the service was done under, I will gladly investigate further and respond directly. If we did not, please feel free to provide your contact info, privately here on DealerRater, or using my direct info below, and I will gladly call if you wish to discuss anything further. Thank-you and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

March 17, 2021

I went there to look at a Jeep Wrangler. Customer service was awesome (worked with Calvin and Teddy), and I didn’t feel pressured to buy the vehicle at all. Highly recommend. Ralph More

by Ralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Calvin McIlwain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hendrix
March 17, 2021

Great experience! Jason was an excellent salesman. He was helpful, knowledgeable and kind. He helped me get exactly what I was looking for. I would definitely go to them again. More

by l2izzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Hendrix, Jason Pfannenstiel
March 15, 2021

Patti is very helpful in setting up service and rides .Gave us 10% off coupon. Always cheerful and knowledgeable. Also very satisfied with all the work done on our Jeep. More

by Dfboss57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2021

My Wrangler had the check engine light on and I scheduled an appt within the week. The only day open was Fri morning and I always schedule my appointments with service advisor Patti Ostergaard when available More

by ttrevino80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic not listed
March 15, 2021

Thank you Vince very your great customer services you was awesome to work with and I will most definitely be telling people to set up a appointment with you. More

by Latoya bogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2021

GREAT service and friendly staff. Wally or Patti usually waits on us. Both are Excellent. We wouldn't think of going anywhere else to buy or service our Jeep. More

by Cafink59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 12, 2021

Just surprised that an oil change takes 1-1/2 hours? No wash no rotation...just the first oil change on my new truck at the dealership hope it was just a fluke! More

by Xville12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 12, 2021

I can say out of all the people I have had to deal with at this place Timothy and Wally have been the only two who have actually made the visit worth it. All my questions are answered with details and I’m More

by Yesenia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord, Wally Clark
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