Palmen Dodge Chrysler Jeep Of Racine

Very professional! Explained everything being done, very efficient. Staff also very friendly! Definitely would recommend! efficient. Staff also very friendly! Definitely would recommend! More

Patti was very pleasant and explained everything. When I told her I couldn't get the repairs done outside of the oil change because I couldn't reach my mom, she wasn't upset she was ok with that. told her I couldn't get the repairs done outside of the oil change because I couldn't reach my mom, she wasn't upset she was ok with that. More

Patti Ostergaard, Service Advisor, always provides excellent customer service; and she is always in the know about the service my car has had in the past and timing for when service is needed for the excellent customer service; and she is always in the know about the service my car has had in the past and timing for when service is needed for the vehicle. It is a pleasure working with her; and I believe she is an asset to the Service Team and the Palmen dealership. The Service Center and Customer Lounge are always clean; and all staff members are professional and courteous. More

Took care of what needed to get done. Got it done in fhe same day. same day. More

I had service done a few weeks back, Returned because a a problem with the service they had done. It went down hill from there. Service advisor, Wally, was difficult to work with. After asking for a manager problem with the service they had done. It went down hill from there. Service advisor, Wally, was difficult to work with. After asking for a manager the service director came out and handled it. If I have to deal with Wally again I will be looking for different dealership to take my car for repairs. More

The sales team is great I deal with Tom or Vince. Service has always been fair as well. The parts team is also very helpful. has always been fair as well. The parts team is also very helpful. More

Calvin provided a professional, friendly and knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in e knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in explaining the functions of the vehicle, and did a very good job following up after the sale. We found the negotiations amicable until we were informed that the $659 sealant had been applied to the auto, even though I had specifically asked that it not be applied. When "Ron" , the person that negotiated the selling price got involved, the buying experience took a less than pleasant turn. It's common knowledge that the dealer has the upper hand in negotiations, due to supply chain issues, etc. We accept that. However, Ron seemed to take specific pleasure in rubbing our noses in it and make sure we were aware that he held all of the cards. Frankly, he pissed us off. Calvin had us feeling very good about the purchasing the vehicle until Ron got involved. When spending that much money, a customer should be given more respect and be made to feel good about their purchase rather than drag the buying experience down. Someone should give Ron a hug or something. He seems to have people issues. More

Tom, Jake and Mark were all wonderful ambassadors for my car-buying experience. I feel like they were fair and friendly. car-buying experience. I feel like they were fair and friendly. More

Patti is fantastic to deal with. Great with updates on vehicle progress on a longer repair. vehicle progress on a longer repair. More

The dealership was very clean, business was straight to the point. Staff came across as professional. the point. Staff came across as professional. More