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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

April 20, 2021

Disappointed that I had to spend $470 on a vehicle I bought from this dealership less than a year ago. Then it took 3 hours to replace one part. More

by KSPAULDING2
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wally Clark
May 05, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for providing this review, as all customer input is considered valuable. As I stated in my private response on 4/20 when first notified of your experience, I understand and am sorry to hear about the unexpected issues you experienced with your vehicle. While I trust that your van is once again running as expected, did you feel misled at all by your advisor as to the actual cost or time required for this repair? If you wish to discuss anything further or have any future issues you feel are related to this repair, please feel free to contact me and I will try to help regain your trust any way I can. Thank-you again and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 20, 2021

Curious as to why you have a sign posted on every door requiring masks, yet every single employee inside is maskless? I'm all for masks but how rude to make your customers wear one when none of your emplo More

by tom.obry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
May 05, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is appreciated. As I stated in my private response to you on 4/20 when we first were notified of this review, I apologize that you feel your experience here was less than satisfactory and would greatly appreciate the opportunity to clear things up and regain your trust. If you would like to discuss these issues further, please contact me directly and I will do my best to explain and make things right. My contact info is below. Thank-you and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 19, 2021

I've came in twice for an oil change for my wifes new jeep, been told it's only by appointment. With my wife going through chemo, doctor appointments, and bringing the kids to and from school it's just More

by gbodyassassins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
May 05, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review as all customer feedback is welcome and appreciated. I apologize for the misunderstandings and lack of communication regarding the recent issues you have brought to light. Hopefully, per the couple of offline correspondences we have had since receiving your review on 4/19, we have shown how flexible and accommodating we can be under special circumstances, regained your trust, and will see you again for future service and parts needs. Please feel free to contact me directly if you ever feel the need. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 19, 2021

Service Center has always taken great care of me, and it doesn't matter which individual you work with. Tim, Patti, Jim, etc. Great people, great focus, great service. More

by joeadamek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delord
April 19, 2021

Had great customer service. All of my questions were answered and my problem was fixed. Oil change took an hour though, could improve on speed. More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
April 19, 2021

Very quick and efficient service bringing my grand Cherokee in for its first oil change. I just waited for it in the waiting room and no complaints. More

by julie.johnson
Recommend Dealer
Yes
Employees Worked With
Wally Clark
April 19, 2021

Nick was great to work with! The car was brought to us to look at. Very very pleased with the 2018 Jeep! Would definitely recommend Palman. More

by Veiss2009
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Barsuli
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2021

Been a customer at Palmer Dodge Chrysler Jeep of Racine for many, many years. Service is always great and Patti is one in a million.Always listens to what you have to say and makes you feel comfortable wh More

by Alfa3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Vince has always done a good job over the years of finding me a vehicle that works for me within my budget, even if what I walked in looking for was just out of reach. More

by Il Postino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Patti was awesome. First time going to Palmen. She got me all the answers to my questions. Service was great and shuttle service. Overall great service. More

by Dan Van
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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