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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

May 24, 2021

I'm very Disappointed that Palmen couldn't get to the bottom of my Heating n Cooling system problems But it is what it is! More

by guadalupe.ramirez21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Jun 08, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Rafael, Thank-you for taking the time to provide this review, as well as the added messages and phone conversation we shared. We appreciate all customer input and consider it valuable. I am sorry you were disappointed with your recent visit and the fact that we were unable to fully resolve your heating/AC problem within your budget, but do appreciate the fact that you plan to remain a valued customer. If you ever need anything at all, please do not hesitate to contact me and I will be glad to assist any way that I can. Thank-you again and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@yahoo.com Hours: Mon-Fri, 8am-6pm

May 21, 2021

Friendly staff and good service. Service items were reviews with me prior to giving the keys to verify the work that will be done which was nice. Wait time was a little long though. More

by EA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
May 21, 2021

Patty was great. A bit frustrated with the delivery center delivering the wrong tire. Then having to come back again to have it installed. With no offer of a discount for my inconvenience of two trips More

by Maagwa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is welcome and valuable to us. We apologize for the mistake and appreciate your patience, understanding, and cooperation. It is also my understanding that you did bring your car back in for a full cleaning, same as when we originally delivered it to you brand new, which I hope made up for some of the inconvenience. Thank-you again for everything! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

May 21, 2021

Awesome salesperson… was able to find us a vehicle within our budget with great mileage.. Even had crayons for my little ine to entertain herself! More

by Olimpia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021

I've been working with Patti for 10 years now and she is the best. Always customer focused and get everything done for. She does a great job for the dealership and should be commended for her good work! More

by jamesrbergman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021

This dealership is at a convenient location. The service sign in area and the waiting are spacious, clean, and very light. The waiting area was cleaned for COVID 19 while I was waiting. Employees were fri More

by DJWENQUIST
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Clark - Friendly and efficient at checkout.
May 20, 2021

The 2016 Jeep is the fourth vehicle that I have purchased from Palmen in Racine. I really wouldn't want to go any where else More

by JANMOLINARO8
Recommend Dealer
Yes
Employees Worked With
Chuck Schovain
May 20, 2021

Great service!! Always!! They know my truck and are always making me feel at home. Great group of people there. Keep up the good work!! More

by rodrigo.maldonado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, John Caretta, Timothy Delord, Wally Clark, Joshua Robinson
May 19, 2021

I don’t understand how when I come in with a list of things to do something always get missed. Standard oil change as you can see by my record. leaking tire; they filled the tire with air and did not f More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Jun 03, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer feedback is welcome and appreciated. I definitely apologize that you felt your recent service visit was less than satisfactory, but very happy we were able to work together to get things right for you. We value your relationship and appreciate your patience, cooperation, and understanding throughout. Thank-you again and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Jun 03, 2021 -

Chuck responded

Mr. Brinkman, Thank you for taking the time to make things right. Patti handled the situation with poise and great customer service. I promise to keep recommending Palmen and sharing how you turned a frustrating situation good. Thank you again

May 19, 2021

Friendly service from staff and always questions are answered. Palmen is thorough and I can typically leave satisfied and feel like I've been taken care of. More

by lynnjsok1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
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