Palmen Dodge Chrysler Jeep Of Racine

Hello, so to start I would give 5 star’s but the vehicle we went to see that was advertised was not the correct vehicle. However we did end up making a purchase from palmen. The vehicle we purchased did not we went to see that was advertised was not the correct vehicle. However we did end up making a purchase from palmen. The vehicle we purchased did not have Bluetooth on it and we did not realize that until after the purchase. The sales representative offered to hook up my phone for us but I passed due to it being a easy process and to save us all time. We also traveled 120 miles there and wanted to hit the road ASAP. So after we got back home we tried to hook up our phones to the vehicle but it kept giving us a no connection notification. I contacted our sales representative about the problem and he went out of his way to solve the problem. Unfortunately the model we had was not able to have the Bluetooth. Thankfully Palmen was awesome about the situation and offered us a free swap for a upgraded model that had the Bluetooth and plus more! All in all was a great purchase and we are very happy with the outcome. Thank you Palmen for being understanding and working with us and not just pushing the problem away. I would definitely recommend Palmen to others. Also there prices are good. Hence why we drove so far lol. Plus I have to give 2 Thumbs up to Nick Barsuli, our sales representative for being awesome and not pushy in anyway. Felt like I was talking to a person and not just a selling robot. More

Patti's awesome and the entire staff is friendly and helpful. My service always goes smooth and overall speedy as well. Totally satisfied wit my experience. helpful. My service always goes smooth and overall speedy as well. Totally satisfied wit my experience. More

Can always count on the best service and a job well done. They care about the satisfaction of their customers. Love the communication between service department and the customer. They care about the satisfaction of their customers. Love the communication between service department and the customer. More

Matt is just the best ! Today 6/8/2021 I couldn’t remove my key from the gnition, ( I purchased my jeep 2 weeks ago) This was as I had just got home from work about 5:30 . I still had his business card so my key from the gnition, ( I purchased my jeep 2 weeks ago) This was as I had just got home from work about 5:30 . I still had his business card so I called to ask what I should do ,He came to my home to see if he could help ! Tomorrow I will be bringing it back to the dealership for them to fix , Matt isn’t just a guy who sells cars .... I’m grateful for his genuine kindness . That’s not easily found today . More

Good experience. Went in for new Dodge Journey. Seen on the website. It was the advertised price. Drove it home in a couple hours. Very happy. the website. It was the advertised price. Drove it home in a couple hours. Very happy. More

Very enjoyable experience. Made the buying process easy. Love the Jeep Grand Cherokee high altitude. Thanks Matt! I would highly recommend this dealership to anyone in the market. Love the Jeep Grand Cherokee high altitude. Thanks Matt! I would highly recommend this dealership to anyone in the market. More

Thank you Jim and Patti for making a questionable situation right. I appreciate what you went through to fix it. Great customer service. Thanks again. situation right. I appreciate what you went through to fix it. Great customer service. Thanks again. More

This is the place to go for all of your Ram, Chrysler, and Dodge service. See Patti and she will get you set nice and quickly! and Dodge service. See Patti and she will get you set nice and quickly! More