Palmen Dodge Chrysler Jeep Of Racine

Brought in for a software recall In the past I have had good experiences here however this visit left me frustrated.my Cherokee is a 2014 with 30,188 miles and is well cared for in th In the past I have had good experiences here however this visit left me frustrated.my Cherokee is a 2014 with 30,188 miles and is well cared for in the past few weeks it hasn't been shifting smoothly so I wanted it checked while the power train warranty is still good,when I dropped off my vehicle he wrote the details on his tablet and informed me that there was a 139.00 charge for diagnostics. I feel if my car has a power train warranty that you should check out my shifting issue .I asked if a mechanic could test drive it but was informed that the diagnostics needs to happen first so they know what to check..I said it's not shifting correctly ..I left feeling frustrated as my power train warranty expires in a month. I realize he was doing his job but didn't appreciate the smirks as or him powering through his tablet and trying to hurry me along without solving my issue tablet More

Wonderful experience. Was in and out with car in just a few hours. Great dealership to work with. Bob ziehen is a good salesman. Very friendly. He has yet to disappoint Was in and out with car in just a few hours. Great dealership to work with. Bob ziehen is a good salesman. Very friendly. He has yet to disappoint me in years of seeing him. Great guy. More

Excellent Service Experience Timothy did an excellent job. Was very accommodating even when I had to be early also checked and found out the Jeep Wave program covered all my servi Timothy did an excellent job. Was very accommodating even when I had to be early also checked and found out the Jeep Wave program covered all my service costs. Great job. More

Nice service advisor Timothy Delord Great bunch of people to do business with. They answered all my questions I had about my Jeep. Would send all my friends to have service work done a Great bunch of people to do business with. They answered all my questions I had about my Jeep. Would send all my friends to have service work done at the dealership. More

Good experience We stopped at Palmen to look at Jeep Cherokees. The sales agent, Calvin, was very knowledgeable about the vehicle. We were not intending to buy a ca We stopped at Palmen to look at Jeep Cherokees. The sales agent, Calvin, was very knowledgeable about the vehicle. We were not intending to buy a car that day, but we were given a great price on the new Cherokee and also on our trade-in, that we drove home in a new Jeep Cherokee ! More

Quality, prompt servcie. Palmen has always taken good care of my vehicles. I appreciate the quality service done in a prompt manner. The service advisors are very knowledgea Palmen has always taken good care of my vehicles. I appreciate the quality service done in a prompt manner. The service advisors are very knowledgeable. More

Service was great! Had the oil changed as we have done in the past at Palmen. On time for appointment, and work was done in a timely manner! Had the oil changed as we have done in the past at Palmen. On time for appointment, and work was done in a timely manner! More

No pressure salesman I'm not to keen on slick talking salesmen(I heard a few them there while waiting). Randy was the guy I was hoping for when going there. He was everyth I'm not to keen on slick talking salesmen(I heard a few them there while waiting). Randy was the guy I was hoping for when going there. He was everything we hoped for when he found us. Very informative and not pushy. Very happy with Randy. Already passed Randy's name to others looking for a vehicle. More

underwhelming stood a counter in service area for 10 minutes before being addressed. there were 4 people working at stations & only 1 customer at counter, I had ap stood a counter in service area for 10 minutes before being addressed. there were 4 people working at stations & only 1 customer at counter, I had appt. I was on time. After being addresses I waited 5 more minutes for Tim to return to his station. the other 3 just went about there business. Asked if I would like car washed and said yes. After recall work was done went to pick up car and was sent to wrong location I then had to search for car , it was sitting behind the building,"unwashed," needless to say I was not satisfied with the experience especially since I have bought exclusively from this dealership and am a retired Chrysler and CNH Employee. More

Oil Change I appreciate the recommendations and discounts that were applied for the service. My only complaint is the hour and a half for the service. But, I can I appreciate the recommendations and discounts that were applied for the service. My only complaint is the hour and a half for the service. But, I can’t complain for the free car wash when it was done. I can’t beat the price and thorough check under the hood. More