Palmen Dodge Chrysler Jeep Of Racine

Oil Change My experience getting an oil change was interesting. I called the service department about 10:30 in the morning and asked if needed to make an appoint My experience getting an oil change was interesting. I called the service department about 10:30 in the morning and asked if needed to make an appointment or do a walk in. The lady who spoke to told me as long as I was there before 4:30 I would be ok and didn't need to make an appointment. After work, I made it to the dealership at 4:20 in the afternoon. The first service guy (Tim) ask I had appointment and told him no because the lady who I spoke to in the morning said I didn't need one of I showed up before 4:30. After some back and forth about getting an oil change, another service guy (Wayne) helped me out and I was able to get my truck's oil change. Both Tim and Wayne were professional and I am willing to do business with them again. The lady on the phone apparently doesn't know how the place runs and should be dismissed working there. More

Great experience I noticed a grinding sound when applying my brakes. I called the dealership as soon as they opened and they were able to give me an appointment that I noticed a grinding sound when applying my brakes. I called the dealership as soon as they opened and they were able to give me an appointment that morning after hearing my issue. I really appreciated that the service advisor Wally understood my concern regarding my brakes and was able to ensure that my car was serviced so quickly. From the service advisor to the courtesy shuttle driver, the team at Palmen is professional and courteous. They gave me peace of mind and I will continue to bring my car to Palmen for service! More

Pattie in service was great! Pattie was very pleasant and professional. I couldn't believe how quickly she was able to get my truck done. Best service of any of the dealerships I Pattie was very pleasant and professional. I couldn't believe how quickly she was able to get my truck done. Best service of any of the dealerships I've been too. More

Truck was completed on time So far only oil changes have I had done, always done on time. Very friendly service associates. I would recommend them for your service needs. Oil ch So far only oil changes have I had done, always done on time. Very friendly service associates. I would recommend them for your service needs. Oil changes are more expensive than what I was bring charged at the Ford dealer for my mountaineer. More

Above and beyond Mr Clark in service found a $15 coupon online and applied to my last service bill and i was thrilled as he so didn’t have to. This was above and bey Mr Clark in service found a $15 coupon online and applied to my last service bill and i was thrilled as he so didn’t have to. This was above and beyond for me. My service apt was for oil change, tire rotation and multi point system check. Quick and reasonable, thank you. More

Great They were great and patient I probably test drove 5 jeeps till I found the one I liked they had me in my new car and on my way in no time🤗 They were great and patient I probably test drove 5 jeeps till I found the one I liked they had me in my new car and on my way in no time🤗 More

No heat on driver and rear vents I always feel like a valued customer with every visit. I highly recommend Palmen of Racine to purchase a vehicle or to have service work completed on I always feel like a valued customer with every visit. I highly recommend Palmen of Racine to purchase a vehicle or to have service work completed on your vehicle. More

Quick, easy, great work Some very minor body work needed to be addressed at delivery of my new 2020 Jeep Grand Cherokee - Tom and Teddy took care of it within a week. Thanks Some very minor body work needed to be addressed at delivery of my new 2020 Jeep Grand Cherokee - Tom and Teddy took care of it within a week. Thanks team! More

Warranty work needed I bought a truck at a Chevy dealer because the salesperson at Palmen wouldn’t even talk to me when I was in there for a “special event”. The driver w I bought a truck at a Chevy dealer because the salesperson at Palmen wouldn’t even talk to me when I was in there for a “special event”. The driver window came off track and the truck still has manufacturer warranty. Wally got me in and the truck fixed the next day! Excellent customer service in the service department. More

Thermostat and Oil Change. The job was completed sooner than I thought. No waiting over night. It was the same day service. Thanks for the ride home so I can get some things don The job was completed sooner than I thought. No waiting over night. It was the same day service. Thanks for the ride home so I can get some things done at home. More