Palmen Dodge Chrysler Jeep Of Racine

Tire change Very polite and they scheduled me right away. It took a little longer than expected, but it was short notice, so I’m happy. Thanks! Very polite and they scheduled me right away. It took a little longer than expected, but it was short notice, so I’m happy. Thanks! More

People are friendly and take care of you problem This dealership is clean people are helpful polite very helpful I would recommend this dealership to my family and friends don’t have much mor to say This dealership is clean people are helpful polite very helpful I would recommend this dealership to my family and friends don’t have much mor to say keep up the good work and see you next time around More

2nd time around As soon as I pulled into the garage Patti had everything ready to go and even walked towards my vehicle to greet me. My Jeep was taken right away to g As soon as I pulled into the garage Patti had everything ready to go and even walked towards my vehicle to greet me. My Jeep was taken right away to get worked on and she was very friendly and I appreciated her kindness and help fullness. More

Ignored with child Upon arriving, the employee at the first desk, who didn’t appear to be helping anyone directly, instructed my infant son and I down to the third desk Upon arriving, the employee at the first desk, who didn’t appear to be helping anyone directly, instructed my infant son and I down to the third desk where that employee was already helping someone. We then waited ~10-15 minutes while this employee finished assisting the customer in front of me. I was acknowledged by this third desk employee, but it was still irritating to have to wait that long with my son in his stroller while seeing the first desk employee struggle to manage the work and customers in the area. I was passed in line by 3 people who arrived after I did. The waiting room also left a lot to be desired compared to other dealership waiting rooms. I used to bring my wife’s Jeep to this location when we owned it and was never satisfied with the customer service. Sad to see that nothing has changed. More

Love, Love ,Love Patti Ostergaard Patti was AMAZING! She went above and beyond to make sure my vehicle was safe to drive. From the first time I met her years ago she has always provide Patti was AMAZING! She went above and beyond to make sure my vehicle was safe to drive. From the first time I met her years ago she has always provided EXCELLENT customer service with an even greater attitude! She is the reason I keep coming back. Highly recommended More

Oil change The service person was friendly and my vehicle was in and out in a timely manner. I’ve used them for all my oil changes. The service person was friendly and my vehicle was in and out in a timely manner. I’ve used them for all my oil changes. More

Took me in right away I had a battery issue. I had an appointment for later in the week, but the car decided not to run, so I drove it out to Palmen. Patty was he person I I had a battery issue. I had an appointment for later in the week, but the car decided not to run, so I drove it out to Palmen. Patty was he person I went to. I always go to her when I get a chance. She keeps you informed, she is always pleasant and really gets to the bottom of things right away. I was in a bit longer than thought, but I was there during the week without an appointment. Overall, they handled it as good as they always do. Thanks Pattie! More

Great pricing and service Gave me a fair price on trade-in and best price on new ram truck highly recommend stopping in and see Ted for your next vehicle. Gave me a fair price on trade-in and best price on new ram truck highly recommend stopping in and see Ted for your next vehicle. More

Lengthy weight time upon arrival and for an oil change. I arrived early for my scheduled appointment and the person with an earlier scheduled appointment arrived late, she was taken first (it took a half an I arrived early for my scheduled appointment and the person with an earlier scheduled appointment arrived late, she was taken first (it took a half an hour for her to be checked in) which then made my appointment late. It took 1 1/2 hours to do an oil change and tire rotation and the tire rotation was not done- it was forgotten. More

Oil Change Indicator AGAIN This is the second time we've had to reset the oil change indicator on our car. It is a simple process but should be completed before a customer picks This is the second time we've had to reset the oil change indicator on our car. It is a simple process but should be completed before a customer picks up their vehicle. It also takes forever to get anyone to help you in that place. I only go there if I absolutely have no where else to go. More