Palmen Dodge Chrysler Jeep Of Racine

Routine maintenance Very great service and Quick to get my car finished. Also got a complimentary Car wash with my oil change. Highly recommend for anyone who needs servi Very great service and Quick to get my car finished. Also got a complimentary Car wash with my oil change. Highly recommend for anyone who needs service done on their car. More

It was ok I received a letter in the mail saying I was preapproved so I went and checked it out. I already knew what car I had in mind. I get there and test dri I received a letter in the mail saying I was preapproved so I went and checked it out. I already knew what car I had in mind. I get there and test drive the jeep Cherokee sport that I wanted. Sat around for hours while the sales people and finance people talked to the bank but i felt left out of the loop. Then i find out i cant get the jeep Cherokee sport. Me and the sales person never talked about how much I wanted to pay or anything. But eventually we made a sale and I got a 2016 jeep Cherokee sport. More

Always professional and quick Wally is always nice and very helpful when trying to figure out a time that would work for my hectic schedule. The staff are also nice and very helpf Wally is always nice and very helpful when trying to figure out a time that would work for my hectic schedule. The staff are also nice and very helpful. More

Radio Update I scheduled a radio update with the service department. I was glad to find out the update was covered by the original warranty on my Jeep. I scheduled a radio update with the service department. I was glad to find out the update was covered by the original warranty on my Jeep. More

Customer service was not good Has appointment for oil change. Took 40 minutes for the oil change and then 20 more minutes for paperwork to get to the cashier. When I told her car h Has appointment for oil change. Took 40 minutes for the oil change and then 20 more minutes for paperwork to get to the cashier. When I told her car has been done and out front she said needed the paperwork. she never tried calling back to service for the paperwork just went back to her cell phone. One hour for a oil change is a long time. Will not go back for another one More

Service for low pressure tire Tire pressure was off due to nail in tire. They patched it and all is now good. Tire is holding pressure the way it should Tire pressure was off due to nail in tire. They patched it and all is now good. Tire is holding pressure the way it should More

great service at palmen in racine The service at Palmen is great tim gets you and out every one is all ways nice and helpful and the service hours are great too The service at Palmen is great tim gets you and out every one is all ways nice and helpful and the service hours are great too More

Best Price, efficient, professional, polite 1st time buying a new vehicle, went to many locations and had best experience at palmen racine location. Randy and Ted were great to work with. 1st time buying a new vehicle, went to many locations and had best experience at palmen racine location. Randy and Ted were great to work with. More

Good Experience Wally was very professional and knowledgeable and explained everything very thoroughly. I had been told it would be 1 hour when I made appointment bu Wally was very professional and knowledgeable and explained everything very thoroughly. I had been told it would be 1 hour when I made appointment but Wally said it would be an extra 20 minutes. It took a while longer because the lug nut keys were not in the van. Also the left headlight was not working. Ended up leaving it overnight. More

A struggle to get things done Where to start. Just calling and making an appointment to follow-up on a prior warranty repair was a PITA. Drop off times are too specific, the same Where to start. Just calling and making an appointment to follow-up on a prior warranty repair was a PITA. Drop off times are too specific, the same tech has to do the work that was done/diagnosed by prior... and the same service advisor needs to be used. What???? I had a unacceptable 'pivot' in my driver's seat, that was quite apparent whenever I hard braked or accelerated higher than average. I got the "run around" on this over and over. Was told it was 'normal'... no way. I've NEVER had an 8-way seat do something like this, which is a safety hazard. Finally got them to agree to replace the seat back and pivot mechanism. Ugh. It was like I was asking for $1M or something... Need to go back (yet again) as I'm getting an intermittent 'knock' after I had the exhaust manifold replaced for the "Hemi Tick", luckily under warranty. It just seems way too difficult to work with this dealership... may need to look elsewhere, despite being 5 min from my house. Sadly. More