Palmen Cadillac

Went in for an oil change with an appt of 9;30 am. Why does it take 2 1/2 hours for an oil change? Also I have a xt5 with a Bose system with lots of speakers. Why di I have no reception. The neighbo Why does it take 2 1/2 hours for an oil change? Also I have a xt5 with a Bose system with lots of speakers. Why di I have no reception. The neighbor has same vehicle and she gets reception in the garage? Karen Paschel 2626201557 More

I typically have a distain with dealerships in general. I have vast experience in vehicle procurement both with fleet and personal. The staff at Palmen has definitely changed my tune. Paul Huff is nothi I have vast experience in vehicle procurement both with fleet and personal. The staff at Palmen has definitely changed my tune. Paul Huff is nothing short of exceptional, going above and beyond to find a specific vehicle I was looking for. My sales agent Orlando was bar none and I would challenge anyone to compare product knowledge of a vehicle and features more than him. He was excited about his job and it showed. He took the time to show me things I didn't even know existed on my vehicle and I'm a bit of a car guy. To follow all this with service, Jason Garoni is my go to guy. He always work with my schedule and gets me in and out without issue. He is always honest about how long something will take and I've never been left waiting.....EVER. This speaks to professionalism and respect for my time. And FINALLY, I've found other dealerships have dismissed my wife when she was with me and typically on addressed me. All the staff here show common courtesy which should always be to address the wife first, then the man. Bravo! More

Thank you, Jimmie, Jason, and Palmen GM, for making this a welcoming, transparent, and straightforward experience! Considering my busy schedule and distance from your location, I personally appreciated your a welcoming, transparent, and straightforward experience! Considering my busy schedule and distance from your location, I personally appreciated your guidance through the process in advance of making the trip to Kenosha. Although I had found many similar cars, it was that virtual/remote interaction and the quality of the vehicle offered that landed my final decision. Over the years, I have bought many cars, but this initial transaction experience far exceeds most others (including a purchase I made at this same dealership a couple of years ago). Thanks, again, and I'm looking forward to our upcoming short-term and long-term interactions! More

As a first time customer with a fairly urgent matter, got in very quickly. Friendly, helpful, informative, Knew the potential before they started working on it. Good explanation, done quickly. The mechani in very quickly. Friendly, helpful, informative, Knew the potential before they started working on it. Good explanation, done quickly. The mechanic was very helpful and reassuring and conscientious. Thank you, we will return if we need further repairs. Overall an enjoyable experience. More