Palmen Buick GMC - Service Center

Tim in service always goes above and beyond when ever I need work done or I have questions. He is my go to guy need work done or I have questions. He is my go to guy More

Juan Reséndiz was an excellent seller. Very kind, patient and explained everything to us very well. Very kind, patient and explained everything to us very well. More

Tim always works hard to make sure everything is done right and we get the best deals. right and we get the best deals. More

I took the truck back for the third time since I purchased it in May as a certified used vehicle for oil leaks for electrical issues. This was the third time for the camera and second for oil leaks. purchased it in May as a certified used vehicle for oil leaks for electrical issues. This was the third time for the camera and second for oil leaks. It's still has an intermittent issue with the left camera or right camera shutting off just like it did before they replaced the front camera. As far as timeframe for the repair, I dropped the vehicle off on Wednesday night 11/13 and picked up the loaner and was told that should be ready by the end of business the following day thursday 11/14. I received no follow-up call so I called and they said no one had touched the vehicle yet by Thursday night and they hope to have it done by Friday 11/14. I called back on Friday and it still was not finished and no explanation why. They finally finished the vehicle repairs on Saturday which was originally promised by 10:30am and I had to wait around until noon to pick up the vehicle. I still do not have an English version of the operator's manual that I requested when I purchased the truck as it is still in French since the truck apparently was imported from Canada as a certified used vehicle. Jason the service advisor is not the issue the scheduling and technicians appear to be the issue and also the certified used inspection that was previously done on the truck must not have been done properly. The tires still wear in an odd pattern on this truck and I still believe there is an alignment issue which the service report stated was checked when I purchased the vehicle. I purchased a previous similar truck from this very same dealership before and had two sets of the same tires on it with no issues like I have currently but I am told there is nothing wrong. I don't know where to go from here with the service department other than find a different dealership that is closer to me because I feel a certified used vehicle with 10,000 miles on it should not have all of these issues, maybe I am wrong. More

Tim Hoffmann is the reason we have our Chevrolet Trax and Chevrolet Equinox service done at Palmen Chevrolet Equinox service done at Palmen More

They over charged me a day after my birthday $435 and my people said I only owed $85 Told me my would be done the week before I didn’t get my car till the day after my birthday cause they FINALLY SAID IT WA people said I only owed $85 Told me my would be done the week before I didn’t get my car till the day after my birthday cause they FINALLY SAID IT WAS DONE AND IM WITH SIBLINGS FOR A FUNERAL… The car you have was a Buick but YALL CADILLAC I have a CADI club n that’s wrong how yall took my money when I got max care n PIMPED ME OUT OF MY HARD EARNED MONEY. More

My S/A Jason Garon is excellent! Keeps you informed of the Progress of your vehicle. Everyone at Palmen is extremely friendly and courteous. This is the 3rd vehicle I have purchas Keeps you informed of the Progress of your vehicle. Everyone at Palmen is extremely friendly and courteous. This is the 3rd vehicle I have purchased from them. I Highly recommend them for both Sales and Service. More

Very reliable and trustworthy. They took care of all of our vehicle maintenance at this time. They took care of all of our vehicle maintenance at this time. More

Great customer service. Letting me know how long my appt will take. They don't try to sell me service that I don't need. And the customer service woman at the front desk is Letting me know how long my appt will take. They don't try to sell me service that I don't need. And the customer service woman at the front desk is wonderful.. More

Great service, friendly staff and great choices on tires with excellent pricing and washed car when finished, thanks with excellent pricing and washed car when finished, thanks More