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Palmen Buick GMC - Service Center

Kenosha, WI

4.5
2,850 Reviews

2,850 Reviews of Palmen Buick GMC - Service Center

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July 18, 2025

They did a great job installing my steps on my Colorado ZR2 thank you guys More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

Nice service very good service knew what he was doing thank you so much have a great day More

by sanchez9253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

They were on time and very certeats. All work was dune on time and profreashinel happy with service More

by Hairybusmec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Vitullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Jason always does a fantastic job, he was ready for me when I got there, and the car got done faster than I expected. I buy my cars there, because of their service department. More

by jack carran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan First
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

A service writer should know what they are talking about. A dealership should also stand by the work they do and done. Very unprofessional!!! More

by danlesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Vitullo
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

Kind very professional and and so thank full for the good services he provided me More

by KRISTYKEVIN2223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

When you have lifters, cam, and cam bearings replaced. It is well known to replace the oil pump at that time. The metal from the damaged cam and bearings will circulate through that pump. Any real tech kn More

by danlesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Vitullo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

danlesner responded

When you have lifters, cam, and cam bearings replaced. It is well known to replace the oil pump at that time. The metal from the damaged cam and bearings will circulate through that pump. Any real tech knows this!! Any real service center would stand by the work they did. Brought my truck in several times for low oil pressure issues. All I got was parts changer’s throwing everything at it except what was the real culprit. Now that it is out of warranty they want to replace the real culprit at my expense. Part should of been replaced when it was a warranty situation. I don’t like writing bad reviews. If they would have stood by the work they do it would have been a 5 star review. Unfortunately I can’t give a 1/2 star review or else that’s what it would really be.

July 11, 2025

Prompt and courteous Tim is pleasant, personable and professional. He's always been accommodating with scheduling appointments. More

by HMEYER59
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Hoffman
July 11, 2025

Tim was very helpful, knew what was wrong. Gave a quote and time car would take to be repaired. Both were accurate and car was washed when!👍 More

by JLABA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Cost of repairs was ridiculously high. $4000 for an oil pump? Probably last time I will do major work at any GM dealership More

by JHBATTEN348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.