Palmen Buick GMC - Service Center

I feel the need to preface this review with the fact that I have been waiting 5 months to write this hoping things would change. My 2023 GMC Yukon XL AT4 has had electrical issues ever since the motor was r I have been waiting 5 months to write this hoping things would change. My 2023 GMC Yukon XL AT4 has had electrical issues ever since the motor was replaced at 23,000 miles in June. Battery was replaced due to issues when replacing the motor, driver seat module was replaced, battery then ended up dying completely, cruise control works intermittently, auto stop feature still does not work, audio system periodically just doesn’t work, and other various buttons are not operational 100% of the time in a vehicle that is 17 months old. Also, while it was in with the motor replacement in June, they put a crease in my driver fender and denied it. I have dealt with 3 of the 4 service consultants. Palmen has done nothing to make it seem like they care about keeping me at Palmen. GMC themselves have done ZERO to keep me as a GMC customer by standing behind their product. I have handled this extremely lengthy process professionally but direct. I am not out of patience. More

I have always received good service promptly given. Tim Hoffman is always of the highest caliber in helpfulness. Tim Hoffman is always of the highest caliber in helpfulness. More

No problems at all. Nice people and nice facilities. Tire was fixed, oil was changed Nice people and nice facilities. Tire was fixed, oil was changed More

I am very Thankful! because Jason Garon is the best and always helps and fixes the problems very quickly. He is very helpful. I am coming over there because of him! Plea because Jason Garon is the best and always helps and fixes the problems very quickly. He is very helpful. I am coming over there because of him! Please tell him thank you for me. He is very professional and trust him! More

6 times my car was brought back. . Horrible service... Will never have services done there again . Horrible service... Will never have services done there again More

Great place. Your vehicle is finished in a short time,and the workers treat you nice Your vehicle is finished in a short time,and the workers treat you nice More

I had a very good experience, and I would most definitely recommend them to anybody. He took care of me and make sure that all my questions were answered. recommend them to anybody. He took care of me and make sure that all my questions were answered. More

Jason was exceptional. From the moment I made the first phone call until we walked out after the repairs. If you haven’t realized it yet he is a wonderful employee. I beli From the moment I made the first phone call until we walked out after the repairs. If you haven’t realized it yet he is a wonderful employee. I believe he went the extra mile to treat our issues like he was there for the express purpose of helping us, even though he had at least 3 to 5 people standing and wanting him to help them. He juggled each one of us with great customer service and patience. He was proficient in explaining what trouble the car was in and didn’t even laugh when he told me the wrong size tires were on the car. What a wonderful treat to interact with someone more than just competent! When you go to have repairs on your car there is always the feeling of dread. You are afraid the repairs done were not really needed and the cost is always more than you think is fair, I did not feel this way at all. I will be singing the praises of Palmen’s service department. Thank you Jason for a job well done. More

We Always get good service at Palmen. ., and have been a customer since end of 2017 ., and have been a customer since end of 2017 More

Tim in service always goes above and beyond when ever I need work done or I have questions. He is my go to guy need work done or I have questions. He is my go to guy More