Palmen Buick GMC - Service Center

This was the worst experience I have ever had with customer service. The communication was terrible and I had to initiate multiple calls to even get information on my vehicle. The service guy gave me customer service. The communication was terrible and I had to initiate multiple calls to even get information on my vehicle. The service guy gave me the same excuse two days in a row and each day he said the part just arrived from another dealer. Clearing was false information. I will never give this dealership my business ever again and will encourage anyone else. More

Tim is great. He is always pleasant, helpful and accommodating for whatever car needs I have! He is always pleasant, helpful and accommodating for whatever car needs I have! More

Did not have appointment that I had set up. Computer screen doesn’t work in the cold and had to pay 200.00 for a diagnostic that I was not aware of. Then told me it would be 800 more to replace Computer screen doesn’t work in the cold and had to pay 200.00 for a diagnostic that I was not aware of. Then told me it would be 800 more to replace. Since then works after warming or above freezing outside. So no radio or camera below freezing More

They have always taken care of me very nice and polite. If they found a problem while they were doing any other work, they would call and tell me and update me and then I would go from there whether I had If they found a problem while they were doing any other work, they would call and tell me and update me and then I would go from there whether I had him do the work or not which most of the time I did More

Ben is a great service provider and explained all the work being done at that time. work being done at that time. More

Tim was extremely rude and unwilling to help and try to deny my warranty claim saying had to pay $400 no matter what. Then Tim claimed my key fob needed a replacement when it was just a battery deny my warranty claim saying had to pay $400 no matter what. Then Tim claimed my key fob needed a replacement when it was just a battery More

Jason and Randy are great in service. The sales team, wonderful. Build a bigger building, hire more people. GM's xxxx built quality require more service work. The sales team, wonderful. Build a bigger building, hire more people. GM's xxxx built quality require more service work. More

The entire service team was very professional, courteous, and polite. Mr. Hoffman‘s ability to engage my service warranty for their involvement, as well as returning the car as promised was nothing short of and polite. Mr. Hoffman‘s ability to engage my service warranty for their involvement, as well as returning the car as promised was nothing short of exemplary. More

Courtesy, not pushing a person to buy they kept in touch when the vehicle was ready when the vehicle was ready More

The service advisor made this repair extremely easy, on time and delivered as promised. My truck was in and out and works great. time and delivered as promised. My truck was in and out and works great. More