Palmen Buick GMC - Service Center

Great service in resolving my vehicle's recurring engine problem and in a quick manner. problem and in a quick manner. More

I asked 3 people to explain how front collision works. I did not receive a consistent answer. While speaking to two different individuals they negated my conversation by stating they close at 6pm. I was i I did not receive a consistent answer. While speaking to two different individuals they negated my conversation by stating they close at 6pm. I was in the building with Ben taking at 5:40pm and on the phone the prior week with Randy at 5:30pm. Why am I being interrupted about what time they close? It does not demonstrate the customers needs come first and excellent customer service. I asked for verification that the issues I had with my 2023 Yukon were directly related to their findings and I was told "it should be". That is not confidence for me to feel safe driving my vehicle. My husband took my truck in on Tuesday at 9:45am and he called Wednesday after 12pm and the oil change or work had not been started. I don't understand why my vehicle was scheduled for a oil change on Tuesday at 9:45am and it was not touched until my husband called the next day. My purchase experience was great with Jimmy Johnson and service department interactions have been poor. I am very disappointed, this is a local dealer near my home and I do not feel welcomed or appreciated for my vehicle purchase More

I have always taken my vehicles to other places because I thought the dealer was too expensive. But no there same price and better service thought the dealer was too expensive. But no there same price and better service More

Only had the truck in for a recall. They went out of the way to give me a ride home after I dropped it off. They went out of the way to give me a ride home after I dropped it off. More

I'm glad I brought my Buick Encore to Palmen, they know what they're doing there. what they're doing there. More

Great Seevice. Only will have car serviced with Palmen. Tim is the best service advisor as he goes out of his way to provide excellent customer service. Only will have car serviced with Palmen. Tim is the best service advisor as he goes out of his way to provide excellent customer service. More

Very thorough, explained work needed to be done, accurate estimate on money and time involved estimate on money and time involved More

Short and sweet service. In n out. Jason came thru with points explanations and set up. I will be back, and like my barber of 8 years, Jason will be the reason I return and In n out. Jason came thru with points explanations and set up. I will be back, and like my barber of 8 years, Jason will be the reason I return and whom I will continue to choose as my service advisor. Thanks! More

Great to work with, pleasantly surprised no hassle, in and out very quickly, definitely will recommend them to friends and family and out very quickly, definitely will recommend them to friends and family More

I always have good service when I go to Palmen Motors I am very pleased am very pleased More