Palmen Buick GMC - Service Center

HAD A GOOD SERVICE REP. THE SERVICE REP. UNDERSTOOD WHAT I NEEDED AND DID WHAT HAD TO BE DONE. I HAD WORKED WITH TIM BEFORE AND ALLWAYS HAD A GOOD JOB . THE SERVICE REP. UNDERSTOOD WHAT I NEEDED AND DID WHAT HAD TO BE DONE. I HAD WORKED WITH TIM BEFORE AND ALLWAYS HAD A GOOD JOB . More

Less than acceptable I had an appointment for an oil change and tire rotation on Wednesday for 2 pm. I left my job early and got there about 1:50pm. Check in was quick and I had an appointment for an oil change and tire rotation on Wednesday for 2 pm. I left my job early and got there about 1:50pm. Check in was quick and I went to the waiting room. About 3:15 I went back to the service department and was told my car was next to be out up. I had to leave to meet a school bus and I left with the service and was told I could come back anytime just call. I called on Friday and spoke to Jeff and was told they were “booked” all day and there were no appointments on Saturday either. I was not happy as “I had an appointment too three days earlier that was not met.” Jeff apologized numerous times but I had to continue to push until he finally said to come in on Saturday at 11:30. I was there and all was done in 37 minutes. More

Oil change, tire rotation and changing wiper blades Service took longer than usual because they had to buy a set of wiper blades from another GM dealer. The parts dept sold the last set when they were t Service took longer than usual because they had to buy a set of wiper blades from another GM dealer. The parts dept sold the last set when they were told to hold them. More

Great service visit Kevin Phillips was great as always. He went above and beyond by calling me before I came to an appointment to let me know they were busy. We resched Kevin Phillips was great as always. He went above and beyond by calling me before I came to an appointment to let me know they were busy. We rescheduled and I was in and out quickly. Great idea and above and beyond. More

Excellent!! Tim provided excellent customer service. He was very helpful and gave the best quote in new tires I ever had in years! My search was over once he ran Tim provided excellent customer service. He was very helpful and gave the best quote in new tires I ever had in years! My search was over once he ran some numbers for me. More

Excellent service It took a really long time for oil change but we didn’t have appointment and customer service excellent - I will always go to palmen It took a really long time for oil change but we didn’t have appointment and customer service excellent - I will always go to palmen More

Great Tim Hoffman is always helpful Tim always provide good customer service when I come in for service. Dan is a great sales person. He keeps me informed of deals. Jodi is also very he Tim always provide good customer service when I come in for service. Dan is a great sales person. He keeps me informed of deals. Jodi is also very helpful by sending emails on deals. More

excellent service, i have dealt with palmen for 20 years and never had a problem. jason garon is my go to guy. very helpful. i own 3 cadillacs and get a lot of great i have dealt with palmen for 20 years and never had a problem. jason garon is my go to guy. very helpful. i own 3 cadillacs and get a lot of great service. More

AWD Service AWD Part installed as needed. Was disappointed that outer gauges had analog lights and middle gauges had LED lights so that outer gauges were very di AWD Part installed as needed. Was disappointed that outer gauges had analog lights and middle gauges had LED lights so that outer gauges were very dim and middle lights always bright. There must be a way that outer gauges brightness could be adjusted upward so those lights were bright too. This is the way they were designed which makes no sense. They're only brighter when the headlights are on. Since I do not drive at night, this hardly ever happens. Hope there's actually a way this can be adjusted - maybe change all lights to LED. Just saying. More

Service on 2015 truck Tim and Scott always treat me with respect and curtsey. This is the only dealership I've ever been treated this well. Great job to all. Tim and Scott always treat me with respect and curtsey. This is the only dealership I've ever been treated this well. Great job to all. More