Palmen Buick GMC - Service Center

Very professional And friendly I had a recall on a part Which I did not know. Not only did they tell me about it, they fixed it to, and I appreciated that very much. I had a recall on a part Which I did not know. Not only did they tell me about it, they fixed it to, and I appreciated that very much. More

Always a great experience I come here for all my car service needs. Jason is great along with the other service members. Finally, a place I can trust with my car and know I'm n I come here for all my car service needs. Jason is great along with the other service members. Finally, a place I can trust with my car and know I'm not getting ripped off. More

Initial service for 2019 Buick Enclave Outstanding service as I have experienced always in the past. Mr. Hoffman is the main reason I use this facility for my service needs, both scheduled Outstanding service as I have experienced always in the past. Mr. Hoffman is the main reason I use this facility for my service needs, both scheduled preemptive service and any urgent issues. More

Bad customer service I scheduled an appointment for 10:30 am one week in advance. My car was not looked at for more than 24 hours later. My appointment stated the problem. I scheduled an appointment for 10:30 am one week in advance. My car was not looked at for more than 24 hours later. My appointment stated the problem. The whole situation could have been handled better if appointments/staffing was considered. When I asked Jeff Nagy what was the point of making an appointment his response was ‘ I’m not going to go around in circles with you’ I called at 2:00 pm day 2 and was told initially my car wasn’t looked at yet, but then told ‘wait they are taking it now’... my next communication was at 4:00pm that it was done. This means full days without my car and it took 2 hours. Basically the same time as an oil change. Very frustrating. Not a good experience. More

Great service I’ve always found the service to be very good at Palmen. It’s too early for me to vouch for the quality of the service work performed on this particu I’ve always found the service to be very good at Palmen. It’s too early for me to vouch for the quality of the service work performed on this particular visit, although I am disappointed that my vehicle has needed the suspension replaced on three of the four wheels at less than 67,000 miles. Going forward, this vehicle will need to be near maintenance free (excluding routine maintenance) for me to consider buying another Cadillac. More

Professional, friendly service staff. Have taken my Buick Encore to other service center because of location but always come back to Palmen. It’s worth the few extra miles to deal with a p Have taken my Buick Encore to other service center because of location but always come back to Palmen. It’s worth the few extra miles to deal with a professional staff that knows what they’re doing. More

Fast and clear communication. Great customer service. I needed service for my vehicle. Upon arrival i was promptly greeted and taken care of. All the potential costs were explained to me and after a bit o I needed service for my vehicle. Upon arrival i was promptly greeted and taken care of. All the potential costs were explained to me and after a bit of paperwork i was on my way. I was updated regularly on status and made aware of additional issues found while service was conducted. Once service was completed they were able to work with me on my schedule to pick the car up at a convenient time. More

Oil change I am normally able to get an appointment for service within the time frame I need and this visit was no exception. I always get treated well when i co I am normally able to get an appointment for service within the time frame I need and this visit was no exception. I always get treated well when i come here. More

Great serves They did all they could do to help me get the price down. They did this by working with the other company store. By doing this they got the price way They did all they could do to help me get the price down. They did this by working with the other company store. By doing this they got the price way down. More

Service My appointment was for 8:30 got in on time waited for about an hour just about the same time as jiffy lube will return again My appointment was for 8:30 got in on time waited for about an hour just about the same time as jiffy lube will return again More