Palmen Buick GMC - Service Center

oil change/tire rotation I was greeted as soon as I entered. The workers were very pleasant and I didn't have long to wait. After my car was done, I was given my papers and to I was greeted as soon as I entered. The workers were very pleasant and I didn't have long to wait. After my car was done, I was given my papers and told "no charge." YAY! More

Service was completed in a timely manner Staff are friendly and helpful and service is excellent. I have never had a bad experience in the many years I have been taking my vehicles to Palmen Staff are friendly and helpful and service is excellent. I have never had a bad experience in the many years I have been taking my vehicles to Palmen GMC More

So easy The service department is so easy to deal with. I trust them totally, never over sell We always get an appointment when we want it The service department is so easy to deal with. I trust them totally, never over sell We always get an appointment when we want it More

Good experience Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. More

REPAIR SERVICE I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. Wh I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. When I received my notice in the mail that the ordered part had arrived, I called service and they got me in right away and took care of the replacement as promised...free of charge. I really appreciate your service advisor Jason Garon....takes great care of my issues and is always a pleasure to work with. More

Indifferent See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.c See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.com Subject: 2006 Hummer H3 Hello Jason and Happy New Year. Addie and I were there on Dec, 10th to have some warranty work done as well as oil change and tire rotation. You had me call the warranty company to get them to okay the repairs on the a couple of things so you could order the parts. This was done on the 11th of Dec and reported to you. We have not heard from you. Please advise. Henry and Addie Spates We followed up the e-mail with a phone call to our service rep on the same date as the e-mail above. Jason stated that the parts needed had not been ordered and that he would do so once our conversation was complete and that we could bring the truck in on Monday the 7th of Jan. We settled on the 9th of Jan at 07:30 am. On Jan 9th, we arrived at 07:30 to the service department and gave the truck over for service. We received a call from Jason at or around 1630 hours on the 9th of Jan stating that something went wrong with the repair and that the truck will be ready that following day, some time in the morning. On the day of the 10th of Jan, at or around 1600 hours, we called to find out what the status was on the truck since we had not received any information that morning as we were told we would. We left a message for Jason and he did call us back and stated that the truck was ready. We arrived at the service department at or around 1730 hours, paid the invoice and was on our way. The score reflects the indifference we felt as loyal Palmen customers. ***END REPORT*** Henry and Addie Spates More

Great Service! Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I a Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I always enjoy talking with him. More

Been at service three times for the same reason. We bought our vehicle from Palmen and was very happy with our entire service and transaction. About six months later we found a vibration in he front We bought our vehicle from Palmen and was very happy with our entire service and transaction. About six months later we found a vibration in he front of vehicle, we were told it was a bent rim, so we purchased a new rim and new tire, the problem still occurred, we went back and service said it was another bent rim, so we changed it again. The problem still is happening today, I’m so upset with the service department, and I was thinking of purchasing another vehicle from palmen but now definitely reconsidering. More

The service crew at Palmen in Kenosha did a excellent job! Everyone who worked on our Buick did a thorough job. It runs like a new vehicle! We are glad the Palmen in Kenosha is our go to service center! Everyone who worked on our Buick did a thorough job. It runs like a new vehicle! We are glad the Palmen in Kenosha is our go to service center! More

Great Experience!! I always deal with Kevin Phillips and he always ensure I get Great, Fast service. He has always taken care of any concerns I have with my vehicles. I always deal with Kevin Phillips and he always ensure I get Great, Fast service. He has always taken care of any concerns I have with my vehicles. More