Palmen Buick GMC - Service Center

Customer service I rated Palmen a 5 star for excellent because their service and employees were great.They helped me with a lot regarding an issue with my vehicle.They I rated Palmen a 5 star for excellent because their service and employees were great.They helped me with a lot regarding an issue with my vehicle.They also gave me a rental while my car was being worked on.That was a major plus!I would definitely recommend taking your vehicle to Palmen.You will be very satisfied!!! More

Routine Service Oil Change Excellent service, friendly staff, Appointment was timely and car was washed when done. Waiting area very comfortable for waiting!! Great user friendl Excellent service, friendly staff, Appointment was timely and car was washed when done. Waiting area very comfortable for waiting!! Great user friendly and convenient online appointment ability More

Excellent The reason I travel from Mundelein is because of Jeff Nagy. I bought the Buick from you because I new Jeff would service me well. I met Jeff at his pr The reason I travel from Mundelein is because of Jeff Nagy. I bought the Buick from you because I new Jeff would service me well. I met Jeff at his preview place of employment. However I find your over all staff very courteous More

Fast efficient service Jason is straight forward a person who you can trust to give you the best way to take care of your investment. Answers all questions without making yo Jason is straight forward a person who you can trust to give you the best way to take care of your investment. Answers all questions without making you feel inadequate. More

Oil Change I am always grateful for the courteous and efficient service I receive whenever i bring my car in for service. Tim Hoffman takes good care of my need I am always grateful for the courteous and efficient service I receive whenever i bring my car in for service. Tim Hoffman takes good care of my needs for my car. More

Regularly Scheduled Service Love coming here......was in & out quickly. The guys in the Service Center are top notch. Will always come here for my vehicle needs in the future. Love coming here......was in & out quickly. The guys in the Service Center are top notch. Will always come here for my vehicle needs in the future. More

Very professional And friendly I had a recall on a part Which I did not know. Not only did they tell me about it, they fixed it to, and I appreciated that very much. I had a recall on a part Which I did not know. Not only did they tell me about it, they fixed it to, and I appreciated that very much. More

Always a great experience I come here for all my car service needs. Jason is great along with the other service members. Finally, a place I can trust with my car and know I'm n I come here for all my car service needs. Jason is great along with the other service members. Finally, a place I can trust with my car and know I'm not getting ripped off. More

Initial service for 2019 Buick Enclave Outstanding service as I have experienced always in the past. Mr. Hoffman is the main reason I use this facility for my service needs, both scheduled Outstanding service as I have experienced always in the past. Mr. Hoffman is the main reason I use this facility for my service needs, both scheduled preemptive service and any urgent issues. More

Bad customer service I scheduled an appointment for 10:30 am one week in advance. My car was not looked at for more than 24 hours later. My appointment stated the problem. I scheduled an appointment for 10:30 am one week in advance. My car was not looked at for more than 24 hours later. My appointment stated the problem. The whole situation could have been handled better if appointments/staffing was considered. When I asked Jeff Nagy what was the point of making an appointment his response was ‘ I’m not going to go around in circles with you’ I called at 2:00 pm day 2 and was told initially my car wasn’t looked at yet, but then told ‘wait they are taking it now’... my next communication was at 4:00pm that it was done. This means full days without my car and it took 2 hours. Basically the same time as an oil change. Very frustrating. Not a good experience. More