Palmen Buick GMC - Service Center

Really bad experience with my truck representative talked re Was treated poorly after I call about my automobile that they fix but the problem is still there and when I called to have the conversation about they Was treated poorly after I call about my automobile that they fix but the problem is still there and when I called to have the conversation about they shoot valve still haven't after they fixed it the representative was real nasty to me More

Protection package done on my Acadia I had the undercoating, paint & interior protection & a paint chip fixed on my Acadia..very pleased with the service& how quickly my car was ready I had the undercoating, paint & interior protection & a paint chip fixed on my Acadia..very pleased with the service& how quickly my car was ready More

Cadillac service Having Jason as a service writer is why I do business with Palmen. It's hard to find somebody in any industry that knows what it is to give good cust Having Jason as a service writer is why I do business with Palmen. It's hard to find somebody in any industry that knows what it is to give good customer service. Jason exemplifies what it is to be a person in the service industry. He does his job well is a straight shooter and he's courteous with everyone he deals with. More

They care Most staff are super friendly and attentive to needs..love the front desk ladies, most of them are super sweet. My service advisor was swamped with wo Most staff are super friendly and attentive to needs..love the front desk ladies, most of them are super sweet. My service advisor was swamped with work but was very apologetic seeing as I had an appointment and fit me in as soon as possible to get my cars needs done. These guys are professional and attentive, just have a little patience with them because this is a popular dealership so they are a little busy at times. More

Problem not fixed I requested an oil change on my car and that was not done. My side detection service lights were on and I was told it was fixed but it still is not wo I requested an oil change on my car and that was not done. My side detection service lights were on and I was told it was fixed but it still is not working. They were also supposed to wash my car and did not. More

Good service experience I was in and out for an oil change and a tire rotation in a decent amount of time. Tim rememberers me and make helpful suggestions for my vehicle. I was in and out for an oil change and a tire rotation in a decent amount of time. Tim rememberers me and make helpful suggestions for my vehicle. More

Lack of communication The only complaint I have is that there should of been better communication on keeping us informed on what was going on with our Saturn. The only complaint I have is that there should of been better communication on keeping us informed on what was going on with our Saturn. More

Great customer service all around the board The reason for my rating is for the fact, since I had my Buick Regal they did superb work on my vehicle all the time... The reason for my rating is for the fact, since I had my Buick Regal they did superb work on my vehicle all the time... More

Great service Honest assessments of work to be done and what is required Price is as quoted and delivered on time Courtesy vehicle was provided as requested Honest assessments of work to be done and what is required Price is as quoted and delivered on time Courtesy vehicle was provided as requested More

Cares about customer needs. Jason was amazing. He was upfront about delta due backlogs in major repairs and provided stays on my Cadillac weekly. He went above and beyond to en Jason was amazing. He was upfront about delta due backlogs in major repairs and provided stays on my Cadillac weekly. He went above and beyond to ensure all issues were fixed on my vehicle. More