Palmen Buick GMC - Service Center

Fast and convenient! Scheduled 15,000 mile maintenance. I was able to call and get an appointment the next day at a very convenient time. I was unable to schedule anything Scheduled 15,000 mile maintenance. I was able to call and get an appointment the next day at a very convenient time. I was unable to schedule anything convenient from the myGMC app. I was taken care of right away and the truck was ready in less than an hour. I was also able to use the current special for an 8 Qt oil change ($59.95).the Chevy dealership down the road had the same special for $10 more. Overall great experience! More

Warranty work Work was scheduled to be done, free new loaner car was issued in a timely manner. All requested work was completed in a couple days to my satisfaction Work was scheduled to be done, free new loaner car was issued in a timely manner. All requested work was completed in a couple days to my satisfaction. Staff was pleasant to work with and attentive to detail. More

Van service The fuel pump went out on the van. I had it towed to the dealership and left in after hours service request. They got these service that I requested The fuel pump went out on the van. I had it towed to the dealership and left in after hours service request. They got these service that I requested done with no problem and have the van back to me in no time. You can't beat that level a convenience. More

Service Department work For many years my cars have been serviced at the Anthony Auto Group in Gurnee, IL. When I learned that my service writer, Tony Wojciechowski was leavi For many years my cars have been serviced at the Anthony Auto Group in Gurnee, IL. When I learned that my service writer, Tony Wojciechowski was leaving and coming to Palmen I told him I would follow him and try out your service department when I could. It happened Thai needed some emergency repair on my vehicle and came into Palmen to see Tony. He stepped up and gave me great service as usual, just in a different environment From now on I will have my vehicles serviced at Palmen Palmen Motors got a great individual when they hired Tony Wojciechowski. More

Bill’s Review Done in a timely manner for a reasonable price. Highly recommended. Car was washed and the radio station wasn’t even changed. Comfortable waiting a Done in a timely manner for a reasonable price. Highly recommended. Car was washed and the radio station wasn’t even changed. Comfortable waiting area. More

Great experience! I only trust palmen with my Cadillac. Tim Hoffman always takes care of me, And he goes out of his way to have a cadillacs loner for me every time I I only trust palmen with my Cadillac. Tim Hoffman always takes care of me, And he goes out of his way to have a cadillacs loner for me every time I have service done. He covers all bases and always makes sure that my car is in good hands... More

Service Review Staff is always friendly and helpful. The staff at the service counter is very respectful, attentive and professional. Minimal to no wait time to sig Staff is always friendly and helpful. The staff at the service counter is very respectful, attentive and professional. Minimal to no wait time to sign in and drop off my vehicle. Loaner cars are always clean and fresh. The receptionist at the counter adds an extra special charm to the experience. She is kind, patient and most important very efficient. More

Great all around. I was greeted warmly when I arrived. Cookies and coffee were fresh. Car was ready when promised. Great crew they have here. I would highly recomme I was greeted warmly when I arrived. Cookies and coffee were fresh. Car was ready when promised. Great crew they have here. I would highly recommend the dealership. More

Customer Oriented Service Center On Sunday July 21st my 2014 Cadillac SRX would not start. I had it jumped and drive it to Palmen to drop off the car and key fob. On Monday morning On Sunday July 21st my 2014 Cadillac SRX would not start. I had it jumped and drive it to Palmen to drop off the car and key fob. On Monday morning I receive a follow up call confirming what the issue was and repairs were started. I needed a new battery. Jason explained to me all charges and what was done. Great job. More

We had to wait extra long time for the part to come in I have been Buying with this shop now 4-5 cars. Tom who passed AWAY ,would have answers in seconds he would call back or walk over to a office for ans I have been Buying with this shop now 4-5 cars. Tom who passed AWAY ,would have answers in seconds he would call back or walk over to a office for answers..Always a car to get home if the car stays over. Problems that has come up is if some one is off for some reason, the call should go to the Office to get help for that call. Jeff just got caught in our situation. He has been a terrific worker answering and get us servis. BY NO MEANS SHOULD HE BE HELD FOR THIS RIGHT NOW.. We are going on two week vacation, Call me I'm at home the wife is working 3 half days a week, so we are in and out SENIORS & VET.. Jerry Piotrowski More