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2,729 Reviews of Palmen Buick GMC - Service Center
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December 09, 2020
Jeff Nagy, Tony Wojo and the people in the service department are great. I went in for a recall and Jeff & Tony handled the whole process efficiently. My vehicle was ready on time with no issues. See department are great. I went in for a recall and Jeff & Tony handled the whole process efficiently. My vehicle was ready on time with no issues. See these two guys for your service needs. More
by Davetech62
Verified CustomerEmployees Worked With
Jeff Nagy, Tony Wojciechowski
December 09, 2020
Excellent customer service, efficient, respectful of time. Great self-service website for scheduling your service appt. on line. Friendly staff throughout! Wouldn’t go anywhere else! time. Great self-service website for scheduling your service appt. on line. Friendly staff throughout! Wouldn’t go anywhere else! More
by LBBASKET
December 05, 2020
My rating is completely based on customer service. This was my first time visiting the Palmer Buick GMC site. Time management is the key. I waited over five minutes just for a service consultant to assista was my first time visiting the Palmer Buick GMC site. Time management is the key. I waited over five minutes just for a service consultant to assistant me, once checked in I waited another two hours to be advised what was wrong with my car. I was later informed by my Service Consultant that the delay was not the Mechanics fault, he decided to delay not telling me earlier what was wrong with my car. I was charged for two hours of work, and my car wasn't fixed. I explained to my Service Consultant that because there wasn't any transparency, or consideration for time management and cost, please put my car back together, because I do not like to be taken advantage of. The most unfortunate part of this is the other employees inside of the building were polite and were respectful of others time, and cost. I'm disappointed, because I had high expectations, but poor customer service and ineffective communication can affect business outcomes. I hope no one in the future experience this outcome. More
by atifarobinson
Employees Worked With
December 02, 2020
While we have been going back and forth with Tony with our 2020 Escalade issues, (3) to be exact, Tony has taken care of the first two instantly and effectively. 3rd issues took longer because of a back our 2020 Escalade issues, (3) to be exact, Tony has taken care of the first two instantly and effectively. 3rd issues took longer because of a back order but Tony has keep contact with me to ensure that I know what is going on and that is rare theses days thank you Tony for all your hard work to take care of everything for me. Hopefully we wrap it up as soon as you get parts in! More
by SALCEDOCJUAN
December 02, 2020
Tony was very nice along with the others. Wish I lived closer. Waiting area was very clean and comfortable. Recall work was done in adequate time. closer. Waiting area was very clean and comfortable. Recall work was done in adequate time. More
by Cheeriosluvr
Employees Worked With
Tony Wojciechowski
December 02, 2020
Knowledgeable response to my car malfunction. Service to me rated 100%. Pleasant young man pleasantly picked me up calmly as there was an accident near my street. Confidence in my completed repair on one me rated 100%. Pleasant young man pleasantly picked me up calmly as there was an accident near my street. Confidence in my completed repair on one day was the best. More
by sallywe0716
Employees Worked With
Tanner, Tony Wojciechowski
November 23, 2020
The dealership was clean and organized and full of eager to help staff when needed. I used the bathroom and noticed there was no soap in both soap dispensers. Good to see people are washing there hands but to help staff when needed. I used the bathroom and noticed there was no soap in both soap dispensers. Good to see people are washing there hands but now it all gone what happens after a staff meme we used the bathroom and notices there isn’t soap? Are they to proud to change soap or do they just not was their hands and use that as an excuse? Or is it as simple as no more soap in house for the dispensers? The world may never now ? Either way I enjoy this Palmans dealer due to Tim and his personality and knowledge, that keeps me coming back. Also the guys in back haven’t messed up anything I have had work done to my truck either. Happy thanksgiving:) More
by Josh McCue
Employees Worked With
November 23, 2020
I had talked with Jason first on the phone when I arrived Jason was busy and Jeff took care of me, when I came back different times Tim and Jason both helped me. You have some great guys working there, could Jason was busy and Jeff took care of me, when I came back different times Tim and Jason both helped me. You have some great guys working there, couldn’t be more pleased. Thank you Bill More
by wstried
November 20, 2020
Thanks jason. Awesome service as alwaysAlways perfect Thanks jason. Awesome service as always Always perfect communication and great service provided from jason this is ine reason Why i always return Thanks jason. Awesome service as always Always perfect communication and great service provided from jason this is ine reason Why i always return to palmen More
by jdcof4
Employees Worked With
